Director of Service Delivery

Company Description M2 Equity Advisors originates capital for a specialized debt fund focused on high-leverage, non-recourse construction, bridge, mezzanine, and preferred equity financing for multi-family properties. The firm approaches each opportunity with an entrepreneurial mindset, navigating complex transactions to deliver stronger financing outcomes. M2 is committed to building long-term, programmatic relationships with best-in-class owners, operators, and developers through reliable products and high-quality service. Borrowers and sponsors rely on M2 for “one-stop-shop” execution across subordinate financing from approximately $3MM to $50MM and senior stretch value-add bridge and construction loans from approximately $10MM to $150MM. The organization emphasizes speed, certainty of execution, and tailored capital solutions for growth-minded multifamily clients.
Role Description The Director of Service Delivery is a full-time, remote role responsible for overseeing end-to-end service delivery across M2 Equity Advisors’ financing engagements. This role manages service operations and delivery frameworks to ensure consistent, high-quality support to borrowers, sponsors, and internal stakeholders. Day-to-day responsibilities include defining service standards, monitoring performance metrics, and driving continuous improvement in processes and client experience. The Director will coordinate cross-functional program activities, align IT service management and business process workflows, and ensure smooth execution from deal onboarding through post-close support. This position also involves leading and mentoring a distributed team, collaborating with senior leadership on strategic initiatives, and implementing best practices that support scalable growth and operational excellence.
Qualifications
Strong service delivery and IT service management skills to design, implement, and optimize end-to-end service frameworks.
Proficiency in program management and business process improvement to coordinate complex initiatives and streamline operational workflows.
Demonstrated team management capabilities, including coaching, performance oversight, and fostering collaborative, remote work environments.
Experience in financial services, commercial real estate, or debt/equity financing environments is highly beneficial.
Ability to analyze service performance data, create actionable insights, and communicate recommendations to senior leadership.
Excellent written and verbal communication skills, with a client-focused mindset and strong stakeholder management abilities.
Bachelor’s degree in Business, Finance, Information Systems, or a related field; advanced degree or relevant certifications (e.g., ITIL, PMP, Lean/Six Sigma) are a plus.
Comfort working in a remote, high-performance environment with strong organizational skills and attention to detail.

Work arrangement
Yes