Customer Support Consultant

Permanent full-time | Hybrid – 2 days/week in our Melbourne CBD office.
Love solving problems, helping people and figuring out how things work? We might have just the role for you.
We're looking for a curious, tech-savvy and people-focused Customer Support Consultant who enjoys tackling tricky challenges, making technology easier for others and delivering a great customer experience.
Who is HammerTech?
At HammerTech, we're on a mission to make construction sites safer, smarter and more efficient.
Founded in 2013, we've grown into a global technology company and one of the construction industry's most trusted safety intelligence platforms. Today, our software is used on over 20,000 construction projects by more than 500 leading contractors, including DPR Construction, Digital Realty, CRB and Shawmut Design and Construction.
Built specifically for the construction industry, our platform helps businesses simplify complex processes, improve efficiency and, most importantly, keep workers safe.
Behind our technology is a team of passionate, collaborative people who are always looking for better ways to do things. Together, we're building safer, smarter, better.
The Opportunity
As a Customer Support Consultant, you'll be one of the go-to people our customers rely on when they need a hand.
But this isn't just about answering questions or closing tickets. You'll become an expert in our platform, troubleshoot technical challenges and work closely with our Product and Development teams to find solutions and improve the customer experience.
No two days will be quite the same, and there's always something new to learn!
What You'll Be Doing
Be a problem-solver: Help customers troubleshoot issues and find solutions through phone and email support.
Become a product expert: Develop a deep understanding of HammerTech's platform and guide customers on how to use it effectively.
Get to the bottom of things: Investigate technical issues, identify root causes and work through solutions.
Collaborate across teams: Work closely with our Development, Product and Customer Success teams to resolve issues and share customer feedback.
Make things better: Identify opportunities to improve processes, customer resources and the overall support experience.
Help customers succeed: Assist with system configurations, provide guidance and deliver basic product training when needed.
What We're Looking For
We're less interested in whether you've worked in construction before and more interested in how you think, communicate and approach a challenge.
You'll be a great fit if you:
Have a natural curiosity for technology and enjoy learning how software works.
Love solving problems and aren't afraid to dig deeper when the answer isn't immediately obvious.
Communicate clearly and confidently, with a knack for explaining technical concepts in simple terms.
Are patient, approachable and genuinely enjoy helping people.
Can juggle competing priorities, stay organised and work well in a collaborative team.
Are proactive, adaptable and comfortable navigating web browsers, Microsoft Office and mobile devices.
Experience in customer service, technical support or a software environment would be a bonus, but a great attitude, strong communication skills and a willingness to learn are just as important.
Benefits at HammerTech
You'll benefit from our balanced work-life culture with perks including:
Flexible WFH arrangements – we trust you!
Full LinkedIn Learning access, training budget, professional development and career planning to support your growth and help you make an impact from day one
Opportunities to grow your career and make an impact quickly
No mandatory Christmas/New Year shutdown – take annual leave when it suits you
Work anniversary and quarterly recognition rewards
Additional paid parental leave
Birthday leave
Generous employee referral bonus program
Team Tune-Up Workshops
Monthly catered office lunches
Regular social events (both virtual and in-person) and employer-funded travel
Annual Town Hall and End-of-Year events
Modern CBD office with a fully stocked kitchen, just a 5-minute walk from Flinders Street Station
Onsite modern end-of-trip facilities with electric scooter chargers and secure bike racks
Sound like your kind of role?
If you're someone who loves helping people, enjoys a good technical challenge and wants to be part of a company making a meaningful impact, we'd love to meet you.
Apply now and help us build safer, smarter, better – together.

Employment type
Full-Time

Work arrangement
No