Practice Manager - 1300SMILES Douglas

As Practice Manager, you'll take responsibility for the day-to-day running of the practice, supporting your team while keeping an eye on business performance and patient experience.
Working closely with our clinicians and Regional Operations Manager, you'll help create a well-organised practice where the team can do their best work and patients feel well cared for.
Your responsibilities will include:
Leading, coaching and supporting the team, including rostering, setting expectations and having performance conversations.
Managing appointment books and chair utilisation to help the practice meet its targets.
Monitoring KPIs, revenue and wage costs, and identifying opportunities to improve results.
Coordinating rosters across weekdays and Saturdays.
Overseeing health fund claims, HICAPS and Child Dental Benefits Schedule processes.
Supporting recruitment and onboarding in partnership with Abano's recruitment team.
Responding to patient feedback and complaints in a professional, fair and practical way.
Ensuring the practice follows infection control, work health and safety, privacy and accreditation requirements.
Dental experience is helpful, but it's not essential. The most important thing is your ability to lead a team, manage competing priorities and keep a business running well.
You'll bring:
Experience leading or managing a team, with the confidence to coach people and address challenges when they arise.
Experience managing rosters, workloads and day-to-day operations in a busy environment.
An understanding of KPIs, budgets and business performance, and the ability to turn results into practical improvements.
Strong organisation and problem-solving skills, with the ability to prioritise when things get busy.
Clear communication skills and the ability to build positive working relationships.
A fair, hands-on leadership style that balances accountability with recognising good work.
A willingness to learn new systems, processes and the requirements of the dental industry.

Employment type
Full-time

Work arrangement
No