People & Operations Manager

Build the system that helps a whole company grow.
We are a fast-growing international e-commerce company hiring a People & Operations Manager to own how our team sets goals, gets feedback, grows and delivers. You will report directly to the founder and shape how we work. Remote, anywhere in Pakistan. PKR 450,000 to 650,000 per month plus a performance bonus.
What you will do
People (about 60%)
Set 3 to 5 measurable KPIs for every role with each team lead
Run the rhythm: weekly 1:1s, monthly scorecard reviews, quarterly growth conversations
Build career levels and a development plan for every person
Give managers a fair, early process for missed goals, and coach them through hard conversations
Turn our values into everyday behaviours through recognition, an engagement pulse and onboarding
Support hiring with role scorecards, structured interviews and 30/60/90 day plans
Operations (about 40%)
Own the company priorities list, with an owner, a date and a status for every priority
Run the weekly leadership meeting, decisions log and action items
Drive follow-through across teams and escalate blockers early
Fix repeating problems at the process level
What success looks like after 6 months
Every role has an agreed scorecard and every person has a development plan
90% or more of 1:1s happen as scheduled
80% or more of company priorities land on their agreed date
What you bring
5 to 10 years of experience, including 2 or more years building KPI, appraisal or OKR systems at a startup or a company of 20 to 150 people
A system you designed and launched, and the results it produced
Experience running a leadership meeting or a priorities tracker
Strong Google Sheets or Excel skills for KPI dashboards
Direct, fair communication and excellent written and spoken English
A bachelor's degree. A degree from LUMS, IBA, GIKI, NUST or a similar institution, and an MBA, are strongly preferred
Is this you? This role suits someone who has built performance systems, not only administered them. It is not the right fit if your experience is mainly payroll, attendance and HR administration, recruitment only, executive assistant work, or e-commerce freelancing.
What we offer
PKR 450,000 to 650,000 per month, plus a performance bonus of up to 15%
Fully remote work
Direct work with the founder and real ownership of how the company runs
A lean team that moves fast and invests in data and automation
How to apply
Apply with your CV. Our hiring process has four steps:
Online assessment (about 45 minutes)
Phone screen (30 minutes)
Take-home assignment: draft KPIs for 3 roles and a 1:1 template
Final interview, including a walkthrough of your take-home assignment

Work arrangement
Yes