Customer Relationship Management Specialist

Company Description SimplyPrefab is a construction company in India specializing in the design and construction of prefabricated modular homes. The company delivers sustainable, energy-efficient building solutions, including pre-engineered steel buildings, durable sandwich panel structures, and conversion projects. With a strong client-centric focus, SimplyPrefab provides high-quality, customizable prefab construction services and turnkey solutions tailored to individual project needs. Its eco-friendly practices aim to minimize environmental impact while offering modern, efficient housing options. Applicants can explore additional information and projects by visiting the company’s website.
Role Description The Customer Relationship Management Specialist is a full-time, on-site role based in Bengaluru. This position is responsible for managing and optimizing CRM systems, maintaining accurate customer data, and tracking interactions to support sales and project teams. Day-to-day tasks include responding to customer inquiries, coordinating follow-ups, monitoring customer satisfaction, and identifying opportunities for upselling and cross-selling. The specialist will collaborate closely with sales and project management colleagues to ensure smooth communication, timely updates, and a positive customer experience throughout the project lifecycle. The role also involves generating CRM reports, analyzing customer trends, and suggesting improvements to enhance client engagement and retention.
Qualifications
Candidates should possess strong Customer Relationship Management (CRM) and Sales skills to manage client accounts, support business growth, and improve customer retention.
Candidates should possess excellent Communication skills to interact effectively with customers, internal teams, and stakeholders.
Candidates should possess solid Analytical Skills to interpret CRM data, identify patterns, and support data-driven decision-making.
Candidates should possess Project Management skills to coordinate customer-related tasks, track progress, and ensure timely delivery of commitments.
Relevant experience in CRM tools or platforms, preferably in construction, real estate, or related industries.
Ability to work collaboratively in an on-site team environment in Bengaluru, with strong organizational and time-management capabilities.
Bachelor’s degree in Business, Marketing, Engineering, or a related field, or equivalent practical experience.
Familiarity with prefabricated or modular construction solutions is an added advantage.

Work arrangement
No