Administrative & Customer Support Virtual Assistant (Remote)

We are seeking a detail-oriented, organized, and self-motivated Administrative & Customer Support Virtual Assistant to keep our daily operations running smoothly. This role manages calendars and inboxes, handles customer inquiries by phone, email, and chat, and supports the team with spreadsheets, project tracking, and light design work. The ideal candidate is professional, confident, and comfortable working independently in a fast-moving environment.
Key Responsibilities
Calendar Management
Schedule, reschedule, and confirm appointments and meetings
Coordinate across time zones and prevent scheduling conflicts
Send reminders and keep calendars accurate and up to date
Email Management
Monitor, organize, and prioritize the inbox
Draft and send professional replies on the team's behalf
Flag urgent items and follow up on open threads
Customer Service: Phone Support
Answer and place calls professionally and represent the company with confidence
Resolve questions, route issues to the right person, and log call details
Follow up with customers to make sure issues are resolved
Customer Service: Email & Chat Support
Respond to customer emails and live chat inquiries promptly and clearly
Troubleshoot basic issues and escalate complex ones with clear notes
Maintain a consistent, friendly, and professional tone
Reporting & Task Support
Build, update, and organize data in Google Sheets (formulas, filters, and reports)
Track tasks, deadlines, and project progress in Monday.com
Create or edit simple graphics and marketing assets using Photoshop or Illustrator
Required Platforms & Tools
Microsoft Suite (Outlook, Word, Excel, PowerPoint)
Google Sheets (strong proficiency is a must)
Monday.com
Adobe Photoshop or Illustrator (basic to intermediate)
Qualifications
Proven experience as a virtual assistant, administrative assistant, or customer support representative
Hands-on experience with calendar and email management
Prior phone-based customer service experience
Strong written and spoken English, clear and professional on live calls
Reliable computer, stable internet, and a working headset
Soft Skills
Attention to detail
Time management
Organization
Written communication
Oral communication
Self-motivation
Problem-solving
Professionalism
Confidence

Work arrangement
Yes