Vice President of Franchise Operations

About the Role
The Vice President of Franchise Operations serves as the senior operational leader for the brand and is responsible for developing and executing the operational strategy that drives franchisee success, system growth, customer satisfaction, and financial performance.
Reporting directly to the Brand President, the Vice President of Franchise Operations is a member of the Brand Leadership Team and partners closely with Franchise Development, Marketing, Finance, Product, Technology, Human Resources, and Shared Services to develop and execute strategies that strengthen the franchise system and achieve strategic and financial objectives. This role provides executive leadership to the Operations organization while building the people, processes, systems, and organizational capabilities necessary to support a growing franchise network. The role establishes operational vision, drives organizational effectiveness, improves franchisee unit economics, and ensures operational excellence across the brand.
Position Details
Job Title: Vice President of Franchise Operations
Location: United States
Employment Type: Full time
Travel: Approximately 40–50%
Core Responsibilities
Develop and execute the brand's operational strategy in alignment with overall business objectives.
Serve as a strategic advisor to the Brand President and executive leadership team, participating in annual strategic planning, budgeting, and long-range business planning.
Translate business strategy into operational priorities, initiatives, and measurable outcomes.
Identify emerging opportunities, risks, and industry trends that impact the franchise system, championing innovation and continuous improvement throughout the organization.
Provide executive leadership for all operational support functions across the franchise system, establishing operational standards, service models, and support strategies that enable franchisee success.
Ensure consistency in operational execution across all markets and drive operational scalability to support continued system growth.
Own franchise system operational performance and franchisee business health, driving improvements in franchisee profitability, operational execution, customer satisfaction, and unit economics.
Establish performance expectations and accountability measures for franchisees and Operations teams.
Partner with Franchise Development to improve franchisee onboarding, ramp-up, long-term success, and optimize franchise lifecycle support.
Lead initiatives that improve franchisee engagement, retention, and overall system performance.
Partner with the Brand President to achieve annual revenue, EBITDA, and operational performance objectives.
Develop and manage the Operations budget, analyze operational and financial metrics to identify trends, and allocate resources to maximize organizational effectiveness, return on investment, and overall profitability.
Build, lead, and develop a high-performing Operations organization by recruiting, developing, and retaining operational leaders, mentoring Directors and senior leaders, and establishing succession plans.
Foster a culture of accountability, collaboration, innovation, and continuous learning.
Collaborate with Marketing, Finance, Product, Technology, Training, and Shared Services to execute strategic initiatives and deliver a consistent franchisee experience.
Represent Operations during executive planning and enterprise initiatives.
Lead enterprise-wide operational improvement initiatives and sponsor change management across the franchise system.
Drive adoption of systems, technology, automation, and best practices while evaluating organizational structure and operational processes to improve efficiency and scalability.
Ensure compliance with franchise agreements, operating standards, and organization policies.
Identify operational risks, implement mitigation strategies, maintain effective operational controls, and support business continuity planning and organizational resilience.
Critical Skills & Attributes
Executive leadership and strategic thinking.
Strong financial and business acumen.
Ability to influence executive stakeholders and cross-functional partners.
Organizational development and talent leadership.
Franchise operations expertise and enterprise change leadership.
Exceptional communication skills and executive presence.
Strong analytical and decision-making capabilities.
Customer- and franchisee-focused leadership style.
Required Qualifications
Bachelor's degree in Business, Operations, Management, or a related field, or equivalent experience.
10+ years of progressive leadership experience in franchise operations, multi-unit operations, or executive business leadership.
Demonstrated success leading large operational organizations.
Experience developing and executing business strategy.
Strong financial management experience, including budgeting and P&L accountability.
Proven success improving franchisee performance, operational execution, and organizational effectiveness.
Experience leading organizational change and operational transformation.
Ability to travel approximately 40–50%.
Preferred Qualifications
Experience within a franchisor or multi-unit service organization.
Experience supporting private equity-backed organizations.
Multi-brand leadership experience.
MBA or other advanced business degree.
Experience leading enterprise operational transformation initiatives.
Employment Notices
Duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. Incumbents are expected to possess the skills, aptitudes, and abilities to perform each duty proficiently. This role maintains an at-will employment relationship.
The hiring organization is an equal opportunity employer committed to diversity and inclusion in the workplace. Discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws is strictly prohibited. This policy applies to all employment practices within the organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. All hiring decisions are based solely on qualifications, merit, and business needs.

Work arrangement
Yes