Outbound Sales Representative

Work Setup: Remote/WAH
Salary: $18/hr
The Outbound Sales Representative is responsible for conducting outbound sales calls within a healthcare-focused outsourced services environment, engaging prospective patients or members to drive enrollment and program participation. This role combines a sales-oriented approach with healthcare program knowledge to identify prospect needs, address objections, and convert outreach into enrollments.
What does a day in the life of an Outbound Sales Representative look like?
Conduct outbound sales calls to prospective patients or members using a power dialer or similar outbound calling technology
Engage prospects in sales-oriented conversations focused on driving enrollment and program participation
Educate prospects on healthcare program benefits, eligibility requirements, and enrollment processes
Identify prospect needs and address objections to convert outreach efforts into successful enrollments
Accurately document call outcomes, prospect information, and enrollment status in the CRM system
Meet or exceed individual and team enrollment targets and performance-based incentive goals
Follow compliance and regulatory guidelines applicable to healthcare outreach and enrollment activities
Collaborate with team leads and account stakeholders to refine outreach scripts and improve conversion rates
Maintain up-to-date knowledge of healthcare program offerings, enrollment criteria, and industry regulations
Adapt quickly to evolving program requirements, scripts, and processes in a fast-paced, startup-minded environment
Adhere to company policies and procedures
Meet or exceed performance targets for related KPIs
Continuously improve knowledge of healthcare enrollment processes, sales techniques, and industry best practices through training and learning initiatives
Collaborate with other departments as needed
Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
What are the required qualifications of an Outbound Sales Representative?
2+ years of customer-facing support experience
Minimum of one (1) to two (2) years of experience in outbound sales, telesales, or a healthcare enrollment role within an outsourced services environment
Strong sales orientation, with the ability to engage prospects in persuasive, needs-based conversations
Comfortable working in a performance- and incentive-driven environment, with a results-oriented mindset
Experience with outbound dialer technology and CRM systems for call tracking and enrollment documentation
Excellent verbal communication skills, with the ability to build rapport and trust with prospective patients or members
Working knowledge of healthcare enrollment processes, eligibility requirements, or related program guidelines, a plus
Strong adaptability, with the ability to thrive in a fast-paced, evolving environment and adjust quickly to changing scripts or program requirements
Ability to operate as an extension of the client's team, maintaining professionalism and alignment with client expectations
Strong problem-solving skills, with the ability to address prospect objections and concerns effectively
Preferred qualifications
Genesys exp/knowledge (power dialer)
If you are interested, you can access your instant interview here: https://alpharun.com/i/czg-R2HHG4w2vfiWpktJj

Work arrangement
Yes