Senior Project Delivery Manager

Chemin builds the data pipelines, evaluation systems, and reinforcement learning workflows that power next-generation AI systems.
As a Project Delivery Manager at Chemin, you play a central role in delivering high-quality labeled data at scale. You’ll collaborate with Client Solutions, Tech, and Talent and Partnership teams to ensure smooth execution, excellent client outcomes, and thriving teams of Annotators on your projects.
Reporting to the Head of Delivery, you will lead a team of Project Executives, part-time Project Associates, and Annotators. You’ll cultivate a culture of high performance through coaching, career development, and resource optimisation, while refining how we onboard, train, and guide Project Managers.
On a strategic level, you will drive initiatives to strengthen processes and introduce systems that stabilise projects within 30 days. You will work with Chemin's clients to ensure timely, high-quality project delivery and contribute to account growth through opportunities for recurring revenue.
This role is ideal for a hands-on mid-level manager who thrives in a collaborative environment and is eager to grow into broader leadership responsibilities.
Responsibilities
Project Delivery & Account Management
Oversee all projects to ensure timely delivery and quality outcomes
Manage client relationships and support account growth
Coordinate cross-functionally with internal stakeholders and external partners to ensure alignment
Team Leadership & Performance
Onboard, train, and guide Project Managers
Inspire, motivate, and manage team performance
Optimise resources to maximise delivery efficiency
Culture & Performance
Build and maintain a high-performance culture within Delivery
Promote continuous learning, problem-solving, and innovation
Support career progression and development of team members
Strategic Initiatives to Stabilize Projects in 30 days:
Create and strengthen systems including workflows and processes
Develop SOPs and tools to improve project stability
Execute training for new initiatives
Requirements
4–7 years of experience in roles involving operational excellence and account/project management
Preferably a minimum of 2 years of direct people management experience
Strong Project Management skills with an understanding of how people management drives delivery success
Self-motivated, hands-on, and eager to continuously improve
Excellent communication skills in English (written and verbal)
Ability to pitch and report to Senior Leadership and stakeholders
Team player with a positive, solution-oriented attitude
Familiarity with G Suite, project management frameworks, or relevant tools is a bonus
Experience in AI/data labeling projects is an added advantage
Malaysian applicants or applicants based in Malaysia will be considered for a hybrid role
Applicants based outside Malaysia are welcome for fully remote work arrangements; visa sponsorship is not available
Benefits
AI is reshaping the world of work and Chemin sits at the heart of that transformation. We build the systems that train and evaluate today’s most advanced AI models, partnering with global tech leaders to deliver world-class data labeling, automation, and quality infrastructure.
At Chemin, you’ll:
Work on real problems that power the future of AI
Build deep skills in data, operations, and automation
Take ownership, grow fast, and lead with purpose
Join a remote-first, Southeast Asia–rooted team punching well above its weight
Be part of the wider TDCX Group network, a global digital customer experience leader with presence across Asia, Europe, and the Americas
We’re still small enough that your work truly matters and growing fast enough that you’ll never stop learning.
If you’re serious about thriving in the age of AI, there’s no better place to start.

Work arrangement
No