CRM Project Manager / Gestionnaire de projets CRM

We are Trader, a Canadian leader in digital automotive solutions. Our flagship brands — AutoTrader.ca, AutoSync, Dealertrack Canada and CMS — help Canadians buy, sell, and finance vehicles with confidence.
As part of AutoScout24 group, Europe’s largest online car marketplace, we’re shaping the future of automotive retail in Canada and beyond.
Join us on our journey as we bring together the best of Europe and North America to shape the future of automotive retail.
Summary of Job:
The CRM Project manager, reporting to the Operations Manager, is responsible for planning, implementing, and managing projects related to the CRMs. He/She will need to collaborate with internal teams to define customer needs, implement effective CRM solutions, and ensure customer satisfaction. You will also oversee timelines, and resources to ensure project success. Strong project management experience and a deep understanding of CRM systems will be essential to excel in this role.
The project manager will also conduct regular project meetings to track progress, identify potential risks, and make necessary adjustments to ensure project success. He/She will need to work closely with cross-functional teams, such as sales, training team, and IT, to align CRM strategies with overall business objectives. Strong communication skills, leadership abilities, and a proactive approach to problem-solving will be crucial in effectively managing the complexities of CRM projects.
What you’ll do
Onboarding customers – Planification
Once project is dispatched, send the welcome email to plan kickoff meeting and pre-launch meeting.
Gathering all necessary information for those meetings (Project analysis)
All other related tasks (Summary of meeting, updating project cards, send requests to internal team, send training invites)
Onboarding customers – Project management
Planning and Strategy: Developing a comprehensive project plan and CRM strategy to meet business objectives and customer needs.
Stakeholder Management: Collaborating with internal teams and make sure everything is aligned with deadlines (Activation, training and data team)
Risk Management: Identifying potential risks and issues that may impact project delivery and implementing mitigation strategies to address them.
QAs and tests
QA
Analyze of databases (Prospects and Portfolio)
QA of the imports
QA of media integrations and software integrations
General QA of the account.
Post-implementation support
Provide support to internal team following the delivery (Performance manager, Trainers, Customers)
Post-delivery inspection – Validate that everything that was configured is still up and running 1 month post-delivery
What you’ll need:
Experience in the automotive industry
Experience in Project management
Experience in customer support
Analytical skills (P)
Experience in customer support software.
Requires strong customer focus, organizational skills, respect for others, and adaptable to change
Excellent communication skills- comfort level with all levels of management and large cross-functional teams.
Strong problem-solving skills, analytical capabilities, managing process and collaboration skills.
Must have attention to detail, a commitment to quality and be results driven and customer focused.
What's in it for you
We understand that there is life at work and life outside of work. Here are a few benefits we all benefit from that support us to be our creative best.
Gym discounts
Employee and Family Assistance program
Virtual wellness events
Conferences & training budget
Regular internal training programs
Financial planning with 3% matching Pension
Competitive salary