Commercial & Customer Transition Manager

Commercial & Customer Transition Manager — 10-week contract
Spacetalk | Sydney CBD | On-Site 5 Days Per Week | Immediate start
We’re looking for an experienced commercial operator to lead a customer and service transition programme over 10 weeks.
Reporting directly to the COO, you’ll own delivery from reviewing customer contracts and developing exit proposals through to negotiating agreements, coordinating service closure and completing financial reconciliation.
This is a hands-on role. You’ll personally lead customer conversations, work through commercial details and bring each account to a clear, documented conclusion.
What you’ll do
Review customer contracts, notice periods and commercial obligations, working with legal advisers to establish appropriate exit arrangements.
Develop tailored proposals covering service end dates, refunds, credits and transition support.
Work with Finance to model options, document financial implications and track agreed outcomes against budget.
Engage customers one-to-one, explain proposed changes, address concerns and negotiate agreements within approved parameters.
Coordinate data handover, service cessation and final billing with operational and technical teams.
Maintain an accurate account tracker, resolve issues and provide concise progress updates to the COO.
Deliver a complete closure and handover pack at the end of the engagement.
What you’ll bring
Demonstrated experience delivering customer transitions, contract exits, service closures or product retirements.
Strong commercial judgement and confidence reviewing contracts alongside legal advisers.
Excellent relationship management and negotiation skills, including handling sensitive customer conversations.
Strong spreadsheet skills and experience working with Finance on modelling and reconciliation.
The organisation, attention to detail and persistence to manage multiple accounts against a firm deadline.
Experience in software, telecommunications, subscription services or other B2B service businesses essential.
The engagement
An initial 10-week contract, starting immediately, with availability required throughout.
You’ll work closely with our Sydney team and have direct access to senior decision-makers.
Please apply with your CV, availability, proposed day rate and a brief example of a relevant programme you personally delivered.
Further details will be shared with shortlisted candidates on a confidential basis.
No recruiters please.

Work arrangement
Yes