IBCLC Lactation Counselor

IBCLC Lactation Counselor — Job Description
1. Position Details
Position Title: Lactation Counselor (CLC)/IBCLC
Certification Level: CLC (Certified Lactation Counselor) as primary; IBCLC acceptable
Employment Type: Full-time （9:00-17:00 ，Mon~Fri）
Location: Canada (remote eligibility )
Team: Global Customer Service Department / Expert Service
Reports To: teamleader
2. Role Overview
This position is scoped at the CLC certification level. The role provides routine breastfeeding support and lactation education to new mothers, and is responsible for identifying complex cases beyond the CLC scope of practice and referring them promptly to an IBCLC or physician. It serves as the foundational consultation role within the lactation support service.
3. Key Responsibilities
(A) Provide routine breastfeeding support
Coach latch positioning and breastfeeding technique
Help new mothers build confidence in feeding
(B) Deliver lactation education and consultation
Conduct one-on-one or group lactation guidance
Address routine feeding questions
(C) Identify and refer complex cases
Recognize situations beyond the CLC scope of practice, including preterm infants, tongue-tie concerns and poor weight gain
Refer promptly to an IBCLC or physician
(D) Maintain service records
Accurately document consultation content, assessment findings and referrals
(E) Support community education
Assist in developing lactation education resources
Support community breastfeeding promotion activities
4. Qualifications
(A) Certification
Valid CLC (Certified Lactation Counselor) certification, in good standing
IBCLC certification is also acceptable; however, the role is positioned at the CLC level
(B) Experience
Prior experience in lactation support is preferred (community settings, postpartum support groups, outpatient clinics, etc.)
Experience serving multicultural populations is an asset
(C) Competencies
Proficient in routine lactation assessment and counseling techniques
Able to clearly identify referral indicators
Fluent English communication; additional languages are an asset
Cultural sensitivity, with the ability to provide basic trauma-informed support
(D) Other Requirements
Criminal record check required
Must be legally authorized to work in Canada
5. Preferred / Asset Qualifications (Summary)
IBCLC certification
Lactation support experience in community, postpartum support group or outpatient clinic settings
Experience serving multicultural populations
Languages in addition to English

Work arrangement
Yes