Customer Service Specialist

Competitive Salary: $68,000 - $70,000 + Super + Bonus
At the heart of our service offering are our people and our promise to deliver a no better logistics experience. efm Logistics is leading as the largest 4PL provider in Australia & NZ, meaning we do much more than just ship goods. We design, build, manage and provide integrated, optimised supply chain solutions.
As an independent service provider, we create tailored transport and warehousing solutions using a single technology platform and a dedicated Account Management team. Backed by 200+ industry experts, our people, technology, and innovation set us above from the competition.
Requirements
As a Customer Service Specialist based out of our Ormeau office, you will be responsible for:
Supporting and managing of the day-to-day movement of freight within your portfolio
Providing valuable insights into the movement of customer freight and potential issues to Major Account Managers to support the delivery of the best logistics experience
Reviewing and reporting on daily freight movements
Resolving enquiries in a way that provides a no better experience
Escalating priority issues when required relating to all aspects of your accounts
Building solid long-term relationships with your dedicated account portfolio across a broad range of industries and national transport providers
What we're looking for:
Tertiary qualification or 2+ years experience in Customer Service
Strong written and verbal communication, and problem-solving skills
Sound computer knowledge including experience with Microsoft Office Suite
Resilience, passion and ability to work at pace and under pressure
A high level of motivation and energy with a strong focus on achieving outstanding customer experience results
Benefits
Why join efm Logistics?
Strong focus on regular and ongoing professional development training, enhancing skills and career progression
A dynamic and empowering culture, where we challenge each other to do it better
An opportunity to be part of an industry leader
Competitive salary and bonus scheme
Modern office space and technology
Company functions and team building activities
Partner with 2 charities, volunteering time to make a difference and contribute to the positive impact they are having both locally and internationally

Work arrangement
No