Senior Technical Engineer - Backup/Storage

Johnson Controls is seeking an experienced Senior Technical Engineer - Backup/Storage to support our global Rubrik backup environment. You will operate, implement, and continuously improve Rubrik data protection across on-premises, datacenter, and cloud workloads, ensuring backups are reliable, secure, recoverable, and compliant with recovery objectives.
What You Will Do
Operate and support the global Rubrik environment, including Rubrik CDM clusters and Rubrik Security Cloud, covering daily health monitoring, job success, capacity, and upgrades.
Implement and expand Rubrik, including cluster and node deployment, workload onboarding, SLA domain design, replication, and archival.
Protect a wide range of workloads, including VMware vSphere, physical Windows, Linux, and AIX hosts, databases (e.g., Oracle, SQL Server), NAS file shares, and cloud workloads.
Manage SLA domains, retention, replication, and cloud archival policies aligned to business RPO and RTO requirements.
Troubleshoot failed backups and restores, perform root cause analysis, and work with Rubrik support on escalated cases.
Perform and coordinate restore testing, disaster recovery, and cyber recovery exercises, including immutable backups, anomaly detection, and ransomware recovery readiness.
Plan and execute Rubrik software upgrades, hardware refreshes, and capacity expansion across global sites.
Build backup reports and dashboards (e.g., Rubrik reports and Power BI) covering success rates, SLA compliance, capacity, and recovery readiness for the global landscape.
Automate routine operations and reporting using Rubrik REST APIs and scripting (e.g., PowerShell, Python), and maintain infrastructure-as-code where applicable.
Coordinate with storage, network, virtualization, database, security, and application teams, as well as datacenter partners and third-party vendors, to deliver and support backup services.
Manage incidents, problems, and changes through ITSM processes (e.g., ServiceNow), and provide evidence for internal and external audits.
Maintain runbooks, standards, and operational documentation, and mentor other engineers on Rubrik and backup best practices.
Evaluate new tools and technologies to improve backup performance, reliability, and operational efficiency.
Required
What you will need
Bachelor's degree in Computer Science, Information Technology, or a related field.
5+ years of hands-on experience in Rubrik operations and implementation, including Rubrik CDM and SLA-based policy management.
Experience protecting and restoring VMware, physical servers (Windows and Linux), databases, and NAS workloads with Rubrik.
Strong understanding of backup and recovery concepts, including RPO and RTO, retention, replication, immutability, air-gapped copies, and the 3-2-1 rule.
Good understanding of storage (SAN, NAS, and object storage) and of the networking needed for backup, such as DNS, NTP, firewalls, and bandwidth planning.
Strong Windows and Linux administration skills and scripting experience for automation.
Experience with cloud archival or backup targets such as AWS S3, Azure Blob, or OCI Object Storage.
Strong troubleshooting, written and verbal communication skills, and the ability to work with global teams and vendors.
Preferred
Rubrik certifications and experience with Rubrik Security Cloud (RSC).
Experience with other backup platforms (e.g., Veeam, Commvault, Cohesity, NetBackup) and migrations to Rubrik.
Experience with Rubrik REST API, SDKs, or Terraform and Ansible automation.
Experience with Power BI for infrastructure and backup reporting.
Familiarity with recovery and resilience frameworks (e.g., NIST CSF, ISO 22301) and ITIL change management.
Experience with ServiceNow CMDB and asset discovery tools.

Work arrangement
No