Air Exports - Documentation & Customer Service

Air Exports – Documentation & Customer Service
Ryal Logistics Pvt. Ltd. | Chennai (On-site) | Full-time | 10+ years
Ryal Logistics is an IATA, FIATA, Custom Broker Licensed and AEO-certified freight forwarder, established in 1997. We specialise in pharma, dangerous goods, time critical shipments apart from handling general cargo by Air & Sea Freight.
Key Responsibilities
Prepare and verify MAWB/HAWB, manifests, invoices and packing lists
Prepare DG declarations under IATA DGR and check marking, labelling and packing
Act as the main contact for customers on bookings, rates and shipment updates
Handle offloads, delays and discrepancies, and resolve customer complaints promptly
Close jobs and capture costs on time for accurate billing
Requirements
Graduate; a logistics or EXIM certification is preferred
10+ years in air export documentation and customer service at a freight forwarder or CHA
Strong knowledge of AWB rules, Indian Customs procedures and ICEGATE
IATA DGR certification strongly preferred
Familiarity with Chennai Air Cargo Complex procedures
Good English & official communication skills
Proficient in MS Excel, Outlook and freight forwarding software
High attention to detail and the ability to work to tight cut-offs
Apply: Through LinkedIn, or email your CV to hr@ryal.in

Work arrangement
No