DMV - Admin Specialist - LISR

Agency
Dept of Transportation
Division
Division of Motor Vehicles
Job Classification Title
Administrative Specialist I (NS)
Position Number
60030758
Grade
NC08
About Us
It’s the mission of the NC Department of Transportation to connect people, products and places safely and efficiently with customer focus, accountability, and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation.
Description of Work
Please note that all positions close at 12:00 AM on the posted closing date. You must apply by 11:59 PM prior to the posted closing date.
This is an anticipated vacancy.
The Liability Insurance Safety Administrative Specialist is responsible for determining whether driving privileges should be suspended for Failing to Deposit Security with the Division following a motor vehicle accident. The selected candidate will be required to process suspension requests and releases from customers, subrogation and insurance companies, attorneys, and the local, district, and federal court system.
The Liability Insurance Safety Administrative Specialist will provide customer service on vehicle registration as well as driver license issues. The selected candidate will need to obtain working knowledge of the laws, rules, and regulations related to driving privileges and registration. The selected candidate will also need to demonstrate effective processing, decision making, and verbal and written communication skills.
Candidates with the following skills encouraged to apply:
• Experience providing customer service by phone and in person, including explaining policies and procedures to a diverse clientele.
• Proficiency with Microsoft Office applications (Outlook, Excel, Word) and experience analyzing, interpreting, and maintaining data and reports.
• Demonstrated ability to multitask effectively between phone and computer systems.
Knowledge Skills and Abilities/Management Preferences
Salary Grade and Salary Range: NC08 - $39,244 - $68,679
Management prefers applicants with the following:
• Experience explaining policies and procedures to a diverse clientele, both in person and over the telephone.
• Working knowledge of Microsoft Office applications (Outlook, Excel, Word).
• Experience analyzing, interpreting, and maintaining reports and/or data.
• Demonstrated ability to multitask effectively between phone and computer systems.
• Experience maintaining professional relationships with internal and external stakeholders.
Minimum Education and Experience
Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.
High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.
In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.
It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application.
EEO Statement
The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.
Recruiter:
Tameka Wanete Lynch
Email:
DOT-WorkdayJobRecruitment@ncdot.gov