Helpdesk Support Officer

About The Opportunity
The Helpdesk Support Officer uses their high-level interpersonal, written and verbal communications skills to deliver IT operational support and ensure a seamless technology experience for all staff.
Reporting to the Manager, Service Delivery & IT Operations, you will provide day-to-day technical support and assistance, actively troubleshooting issues, mitigating reoccurrences, supporting end users and maintaining system performance. You will act upon service tickets, provide technical set up for new starters and support user access management.
With approximately 180 employees nationally, the organisation has recently undergone a restructure within its technology division, identifying new capabilities to support its future direction – so it’s an exciting time to join!
About You - Your Impact And Contribution
To be successful in the position you should have:
Minimum of 1-2 years’ relevant experience in a similar role
Understanding of the Information Technology Infrastructure Library (ITIL), Microsoft SQL Server and SQL
Experience in supporting Microsoft Operating systems (Windows 11), Office365, Active Directory and other Microsoft applications (Power suite, Dynamics, etc)
High level interpersonal skills and a strong customer service focus
Ability to master a range of systems and processes quickly
Excellent written and verbal communications, sound organisational skills.
Our Organisation and Culture
The Office of the National Rail Safety Regulator (ONRSR) has the responsibility for regulatory oversight of rail safety throughout Australia. As an independent regulatory authority, ONRSR pursues safe railways for Australia by encouraging safe rail operations, enforcing national compliance with the Rail Safety National Law and promoting and improving rail safety across the country.
Be part of a values-led organisation with a strong commitment to its Culture Blueprint - the foundation for our purposeful, diverse and inclusive workplace and a key contributor to how we achieve our vision of Safe Railways for all Australians.

Work arrangement
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