Patient Relationship Officer

Company Description Sun Diagnostic Centre is a healthcare facility focused on providing reliable diagnostic services to the local community. The centre emphasizes accuracy, efficiency, and patient safety across its range of testing and imaging services. Team members work in a collaborative environment that values respect, professionalism, and continuous improvement. Sun Diagnostic Centre aims to deliver clear communication and supportive care to individuals and families seeking diagnostic solutions.
Role Description The Patient Relationship Officer is a full-time, on-site role based at Sun Diagnostic Centre in Sambalpur. This position is responsible for welcoming patients, managing inquiries, and guiding individuals through registration, billing, and appointment processes. Day-to-day tasks include addressing patient concerns, coordinating with clinical and administrative staff, and ensuring a smooth and respectful experience for every visitor. The role involves maintaining accurate records, explaining services and payment options, and supporting follow-ups to strengthen patient trust and satisfaction. The Patient Relationship Officer also helps promote centre services, gathers feedback, and contributes to continuous improvements in patient engagement.
Qualifications
Candidates should possess strong Customer Service and Communication skills to interact effectively with patients and families.
Candidates should possess Business Relationship Management capabilities to build and maintain long-term patient relationships.
Candidates should possess Finance-related skills to handle billing queries, payment options, and basic account clarification.
Candidates should possess Sales skills to responsibly promote diagnostic services and support patient retention.
Candidates should have good organizational and time-management abilities to manage multiple patient interactions efficiently.
Candidates should be comfortable using computers and healthcare information systems for registration and record-keeping.
Candidates should have prior experience in healthcare, hospitality, or customer-facing roles; experience in a diagnostic or hospital setting is an advantage.
Candidates should typically hold at least a diploma or bachelor’s degree in any discipline; education in healthcare administration, business, or related fields is beneficial.

Work arrangement
No