Intake Officer

2 Six Month Full Time Contract/Secondment Opportunities
Can be based from any Vision Australia location with Work from Home Flexibility
Base Salary = $93,516 + Superannuation with Salary Packaging up to $15.9k
About Us
Join an organisation committed to making a positive difference in the lives of others.
As a Vision Australia employee, you are part of a team committed to supporting people who are blind or have low vision to live the life they choose and striving for their inclusion in all areas of society.
We listen to our more than 35,000 clients, building our services around their needs and aspirations. Similarly, we trust our workforce to use their best judgement to achieve positive, measurable outcomes.
As a trusted pillar of the community, Vision Australia has been supporting people who are blind or have low vision for more than 150 years.
About The Opportunity
As an Intake Officer, you will provide consistent and high quality intake support to new and returning clients. This supportive and positive initial point of contact and engagement for clients will seek to establish initial service pathways that meet client needs and interests. In this role you will also:
Conduct professional phone-based intake conversations with new and returning clients;
Inbound and outbound calls, setting and completing follow up tasks in a queue in a timely manner;
Use Salesforce based tools or client records to capture relevant client information accurately;
Create initial service agreement reflecting initial client need
View the Position Description for this role
About You
Certificate IV in Disability or equivalent experience in community services with relevant specialist skills sufficient to perform required activities;
Experience in case management, disability intake or service planning;
Previous experience in working with people of all ages with disabilities in the community setting and providing client centred assessment and service delivery
Benefits Of Working At Vision Australia
Flexible working hours available to suit your needs
Annual salary review to ensure your pay is in-line with the market rates
Easy-to-access location
Professional development opportunities and micro-learning sessions available for all staff
Contact
If you have any questions about the role please contact the hiring manager, Nicola Nieves.
To Apply
If this sounds like a great fit for you then please complete our online application.
Applications should consist of a full resume and a cover letter. Please note that PDF documents are not accepted for accessibility reasons. If you require any support or considerations with the application process, please reach out to People and Culture or the above hiring manager.
For more information about working at Vision Australia, please visit our Careers page.
We are committed to ensuring an inclusive culture, and value diversity and all abilities. We highly encourage applications from candidates who are blind or have low vision and from those who identify as Aboriginal or Torres Strait Islander.
Apply Now

Work arrangement
Yes