Business Analytics I

The Global Merchant & Network Services (GMNS) organization is responsible for managing relationships with millions of Merchants and Partners around the world that facilitate American Express acceptance and enabling the day-to-day operations of our company’s payment network. The people, processes, and technology that support this vital function are evolving to improve the merchant experience and economics. Within GMNS, the Global Governance, Risk, Remediation, and Operations (GRRO) team’s mission is to deliver a best-in-class premium merchant member experience that will get merchant to not only accept American Express but openly welcome and recommend us to their customers.
Graduate/Postgraduate, additional certification like Business Management, Project Management, Data analytics, Risk/ Compliance, or related fields would be preferred, with 1+ years of relevant experience
Key Skills
Strong analytical and problem-solving skills with a structured, logical approach
Ability to manage initiatives independently and support building processes and controls
Demonstrates risk and control mindset with focus on mitigation and audit readiness
Strong stakeholder management and communication skills
Support and drive end-to-end compliance initiatives, from problem definition through implementation and monitoring,
Ensure adherence to Network and Brand Protection policies, including alignment across Authorization and Submission constructs.
Manage escalations and support investigations into potential policy breaches or brand risks, with a focus on risk mitigation.
Collaborate with Partner Managers, Regulatory Compliance, GMNS Policy and Data teams to drive Network policy compliance across Issuers & Acquirers (GMS & GNS)
Design and operationalize processes and controls to address compliance gaps and support audit readiness.
Drive Monitoring KRIs and ensure SLA is met.
Analyze Network Participant performance data to identify trends, risks, and opportunity areas, drive insights to action
Support development of analytics and automation solutions (e.g., dashboards, monitoring frameworks) to strengthen control effectiveness
Contribute to governance activities including non-compliance assessments, risk evaluations, and remediation tracking
Stay informed on regulatory and industry changes impacting Network compliance and policy adherence

Work arrangement
Hybrid