L4 - MC DMS - MP - SEHORE- BACL

Level: L4
Department: MC DMS
Designation: Assistant Manager
Responsible for: Allocation of portfolio to vendor
Location: City
Experience: Minimum 2 years of experience, preferably in Financial Services/Banking/FMCG/NBFC
Preferred Age: Maximum 30 years
Qualification: Any Graduate/ P.G./M.B.A.
Reporting to: Area Manager
Nature of Role: Individual Performer
SKILL SET REQUIRED
Negotiation skills
Managing Teams
Relationship management
Result oriented
Multitasking
KEY PERFORMANCE AREA
Achieving the bucket wise resolution as per the target
Reducing the flow rate to the next buckets
Managing the Agencies & monitoring their performance
ROLE PROFILE/JOB RESPONSIBILITIES
Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
Review cases with FOS / TL and work assignment basis the disposition code.
Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
Receipt book & Repo kits allocation and auditing periodically
Agency billing closure within 60 days of the work completed month.
Ensuring prior approvals in repo cases & helping the agency manage repo related issues.