Tele callers for sales and AMC calls

Company Description NBG PRINTOGRAPHIC is a manufacturer and exporter of flexo printing machines, web offset printing machines, and paper bag making machines for diverse industrial and packaging applications. The organization operates a modern in-house manufacturing facility equipped with precision CNC machining centers and a CNC Coordinate Measuring Machine (CMM). This advanced infrastructure supports accurate manufacturing and inspection of standardized parts and components, ensuring consistent quality and reliable machine performance. Team members work in a quality-focused environment with exposure to advanced production technologies and global markets. The company values reliability, technical excellence, and long-term customer relationships.
Role Description This is a full-time, on-site role based in Mumbai for Tele Callers focused on sales and AMC (Annual Maintenance Contract) calls. The role involves making outbound calls to prospective and existing customers to promote printing and bag-making machinery, explain product features, and generate sales leads. Tele Callers will also contact existing clients to discuss AMC renewals, follow up on service requirements, and support the scheduling of maintenance visits. Daily activities include maintaining call records, updating customer information in the CRM or call logs, and coordinating with the sales and service teams to ensure timely action on customer requests. The role requires consistent achievement of call targets, adherence to call scripts and company guidelines, and delivering professional, customer-centric communication.
Qualifications
Strong telecalling and communication skills, including clear speaking, active listening, and professional phone etiquette.
Sales and customer relationship capabilities, such as lead generation, basic negotiation, and follow-up management for product sales and AMC renewals.
Basic computer and documentation skills, including familiarity with CRM systems, spreadsheets, and accurate data entry.
Service-orientation with the ability to understand customer needs, handle queries, and escalate technical issues to the appropriate internal teams.
Ability to work on-site in Mumbai, manage high call volumes, and meet daily and monthly performance targets.
Prior experience in telecalling, inside sales, or customer support in manufacturing or industrial products is an advantage.
Minimum educational qualification at the higher secondary level; a diploma or degree in any discipline is beneficial.
Comfort in communicating in English and local languages commonly used in Mumbai to engage a wide customer base.

Work arrangement
No