Customer Service Specialist

Job Title
Customer Service Executive – International Voice Process (US)
Location
Mohali, Punjab (On-site)
Experience
Minimum 6month experience in International US Voice Process (Mandatory)
Job Description
We are hiring Customer Service Executives with prior experience in International US Voice Process to handle inbound/outbound customer interactions and deliver high-quality customer support.
Key Responsibilities
Handle inbound/outbound calls for US customers professionally
Resolve customer queries related to services, billing, or support issues
Maintain excellent customer satisfaction through effective communication
Accurately document customer interactions in CRM systems
Follow process guidelines, compliance, and quality standards
Meet daily productivity and quality targets
Required Skills & Qualifications
Minimum 6month of experience in International US Voice Process
Excellent English communication skills (verbal & listening)
Strong problem-solving and customer-handling skills
Comfortable working in US shifts / night shifts
Basic computer knowledge and CRM familiarity
Ability to work in a fast-paced environment
Preferred Skills
Experience in BPO / Call Center / Customer Support
Exposure to customer retention, billing, or technical support
Immediate joiners preferred

Work arrangement
No