Chief Executive Officer for a Premium Members Only Club in Delhi NCR

Company Overview: Our client operates a premium members-only club spread across approximately 12 acres in the National Capital Region. Established over two decades ago, the Club has built a strong reputation for its exclusive membership, quality hospitality, recreational facilities and event hosting capabilities. With 75 guest rooms, multiple banquet halls, expansive lawns and dining facilities, the Club caters exclusively to members and generates hospitality revenues from weddings, social gatherings and corporate events. The Club continues to invest in upgrading its facilities and enhancing the member experience, while focusing on sustainable revenue growth and profitability across its operations.
Job Purpose
To provide overall leadership to the Club, balancing member satisfaction and engagement with hospitality revenue and profitability.
To drive membership growth, strengthen the Club's reputation, and enhance the experience of existing members.
To maximise revenue and operating performance across accommodation, food and beverage, banquets, lawns and events.
To build, lead and motivate a large team, fostering accountability, employee engagement and a service-oriented culture while developing future leaders.
To ensure high standards of service, operational efficiency, financial discipline and team performance.
To oversee facility upgrades and optimise the use of Club spaces while preserving its exclusivity and long-term positioning.
Key Resposibilities
Club Operations & Member Experience: Oversee Club operations, ensuring high service standards, member satisfaction and retention while preserving exclusivity.
Revenue Growth & Commercial Performance: Drive revenue and profitability across accommodation, food and beverage, banquets, lawns, weddings and corporate events.
Financial Management: Manage budgets, operating costs, cash flows and capital expenditure, ensuring financial discipline and achievement of business targets.
Hospitality & Service Excellence: Maintain service quality across all departments, address member feedback and oversee facility maintenance, refurbishments and upgrades.
Team Leadership & Development: Lead and motivate 120 to 150 associates, strengthening performance management, employee engagement, training and leadership development.
Sales, Marketing & Membership Development: Drive membership acquisition and retention, build corporate and event business, and strengthen the Club's market presence.
Systems, Compliance & Governance: Establish effective operating procedures, internal controls and reporting systems, ensuring compliance with statutory, safety and regulatory requirements.
Stakeholder Management & Strategic Development: Work with the Board and senior management to implement business plans, improve facility utilisation and identify opportunities for sustainable growth.
Qualifications & Experience
Hotel Management graduate; an MBA would be an advantage.
20+ years of experience in hospitality, with at least 5 years in a senior leadership role.
Proven experience in managing premium hotels or resorts.
Strong track record in revenue growth, profitability, service excellence and financial management.
Demonstrated ability to lead large teams, drive sales and manage membership, banquets and events.
Strong commercial acumen, leadership skills and stakeholder management capabilities.
About Turnstone Hospitality Consulting
Turnstone is a hospitality consulting firm providing strategic advisory, feasibility assessment, hotel development and brand advisory, recruitment and management consulting services. The firm combines senior hospitality experience with practical industry knowledge to support owners and investors in developing, improving and managing hospitality assets.

Work arrangement
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