Client Servicing Manager

Company: Umbrella Aegis
Location: MIDC, Mumbai
Work Mode: Work From Office (On-site Only)
Industry: Advertising | Creative Agency | Digital Marketing
Experience: 2–6 Years (Agency Experience Mandatory)
Employment Type: Full-Time
About Umbrella Aegis
Umbrella Aegis is a creative and integrated marketing agency delivering innovative brand campaigns, social media solutions, digital marketing, and impactful communication strategies.
We believe in ideas that make a difference, creativity that delivers results, and strong client relationships that drive brand growth.
We are looking for a proactive, confident, and solution-oriented Client Servicing professional who understands the fast-paced agency environment and can seamlessly bridge the gap between clients, creative teams, and digital marketing teams.
Key Responsibilities
1. Client Relationship Management
Act as the primary point of contact for assigned clients.
Build and maintain strong, long-term client relationships.
Understand client objectives, brand positioning, and marketing requirements.
Manage client expectations, feedback, approvals, and deliverables.
Conduct regular client meetings, presentations, and performance reviews.
2. Social Media & Campaign Management
Manage end-to-end execution of social media campaigns across Instagram, Facebook, LinkedIn, YouTube, and other digital platforms.
Coordinate monthly content calendars, campaign plans, and creative deliverables.
Understand social media trends, content formats, reels, engagement strategies, and digital campaigns.
Work closely with creative, content, design, video, and performance marketing teams.
Ensure all content aligns with the client's brand guidelines and campaign objectives.
3. Creative Briefing & Internal Coordination
Convert client requirements into clear, actionable creative briefs.
Coordinate with internal teams to ensure smooth and timely execution.
Review creative output for quality, accuracy, and alignment with client expectations.
Manage multiple accounts, deadlines, revisions, and priorities simultaneously.
Take complete ownership of projects from briefing to final delivery.
4. Strategic Thinking & Growth
Contribute fresh ideas for social media campaigns and brand communication.
Proactively identify opportunities to improve client engagement and campaign performance.
Stay updated on social media trends, competitor activities, and emerging digital platforms.
Participate in brainstorming sessions and contribute to campaign concepts.
Identify opportunities for account growth and additional services.
Skills & Qualifications
Minimum 2 years of relevant experience in a creative, advertising, digital, or social media agency.
Current or previous agency experience is mandatory.
Strong understanding of social media marketing, creative campaigns, and digital content.
Excellent verbal and written English communication skills.
Strong presentation, interpersonal, and client-handling abilities.
Ability to manage multiple clients and projects independently.
Good understanding of creative processes, timelines, and campaign execution.
Strong problem-solving skills and a proactive, ownership-driven attitude.
Familiarity with social media analytics, reporting, and performance metrics.
Ability to work under tight deadlines in a dynamic agency environment.
Who We're Looking For
We don't want someone who simply forwards client briefs to the creative team.
We want thinkers, problem-solvers, and relationship builders.
Someone who:
Understands the difference between simply posting content and building a brand.
Can confidently communicate with clients and challenge briefs constructively.
Brings ideas to the table instead of just following instructions.
Takes responsibility and gets things done.
Understands agency workflows and the importance of deadlines.
Has a genuine interest in creativity, advertising, and social media.
Mandatory Requirements
Agency Background: Candidates must currently work or have previously worked with a creative, advertising, digital marketing, or social media agency.
Work Location: This is a strictly work-from-office position at MIDC, Mumbai. Remote and hybrid arrangements are not available.
Communication: Excellent English communication and professional client-handling skills are essential.
Why Join Umbrella Aegis?
Work on exciting brands and diverse creative campaigns.
Collaborate with passionate creative and digital professionals.
Opportunity to contribute ideas beyond routine client coordination.
Be part of a dynamic, growth-focused agency environment.
Take ownership of accounts and grow professionally.

Work arrangement
No