Safer Communities Case Officer

Casual opportunity supporting students and staff through trauma-informed case management and wellbeing services
Based at the University of Sydney Camperdown campus
HEO 7 $80.18 hourly rate plus 17% super
About the opportunity
The University's Safer Communities Office is a specialist support service that assists members of the University community affected by sexual misconduct, domestic and family violence, bullying, harassment, threatening behaviour and other concerning conduct.
As a Safer Communities Case Officer, you will provide trauma-informed support to current and former students and staff who are experiencing or reporting complex wellbeing, safety and behavioural concerns. You will manage an independent caseload of sensitive matters while working collaboratively with a range of internal and external stakeholders to ensure individuals receive appropriate support and referrals.
In this role, you will:
provide trauma-informed case management, risk assessment and support for individuals experiencing complex wellbeing, safety and behavioural concerns
manage a caseload of sensitive matters, developing support plans and coordinating referrals to appropriate services
respond to enquiries received through phone, email and referral channels in a timely and professional manner
build effective relationships with stakeholders across the University and external service providers
maintain accurate and confidential case records while contributing to a safe and supportive service environment
About you
The Safer Communities Case Officer will regularly engage with individuals who have experienced traumatic events and may be exposed to distressing information or materials. The role requires the ability to manage this exposure in a professional manner, maintain appropriate confidentiality, professional boundaries, and utilise reflective practice, supervision and wellbeing strategies to support personal resilience.
To be successful, you will have:
qualifications in Psychology, Social Work, Counselling or a related discipline
experience working in counselling, wellbeing, community services, domestic and family violence, or other trauma-informed support settings
demonstrated experience managing an individual caseload and supporting clients through complex and sensitive matters
strong understanding of trauma-informed practice, risk assessment and appropriate support and referral pathways
excellent communication and stakeholder engagement skills, with the ability to build rapport and manage challenging conversations
strong organisational skills and the ability to manage competing priorities in a high-volume environment
experience using case management systems or clinical CRM platforms (highly regarded)
experience working within a university or higher education environment (desirable)
hold a current Working With Children Check (WWCC)
Sponsorship / work rights for Australia
You must have unrestricted work rights in Australia for the duration of this employment to be eligible to apply. Visa sponsorship is not available for this appointment.
Pre-employment checks and declarations
Your employment is conditional upon the successful completion of all pre-employment or background checks required for the role in terms satisfactory to the University. Also, to meet the University’s obligations under the National Higher Education Code to Prevent and Respond to Gender-Based Violence you will be asked to declare if you have been investigated for, or found to engaged in, sexual harm or gender-based violence in the course of previous employment or in a legal process. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.
EEO statement
At the University of Sydney, our shared values are trust, accountability and excellence and we strive to be a place where everyone can thrive. We are committed to creating a University community that thrives through diversity and reflects the wider community that we serve. We deliver on this through our commitment to diversity and inclusion, evidenced by our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People, women, people living with a disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTQIA+. We welcome applications from candidates from all backgrounds.
We are proud to be recognised as an Australian Workplace Equality Index (AWEI) Platinum Employer. Find out more about our work on diversity and inclusion.
How to apply
Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page.
For employees of the University or contingent workers, please login into your Workday account and navigate to the Career icon on your Dashboard. Click on USYD Find Jobs and apply.
For a confidential discussion about the role, or if you require reasonable adjustment or any documents in alternate formats, please contact Leah Edwards, Recruitment Operations by email to leah.edwards@sydney.edu.au
© The University of Sydney
The University reserves the right not to proceed with any appointment.
Click to view the Position Description for this role.
Applications Close
Sunday 25 October 2026 11:59 PM