Live opening · Posted 9 hours ago
Contact Center Director
Genpact · Gurugram, Haryana, India (On-site)
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At a glance
The key details from the original listing.
CompanyGenpact
LocationGurugram, Haryana, India (On-site)
Work modeNo
Source
Linkedin
ListedPosted 9 hours ago
About the role
Description supplied by the original job listing.
Role - Collection, Voice process
Shift - US (Graveyard 6:30 pm – 7:00 am
Exp - 15+ yrs
Location - Gurgaon
Responsibilities:
Led large-scale voice/contact center operations with direct responsibility for collections.
Understands the selections metrics, dollar per hour, RPC (Right Party Contract), CTP (Commit to Pay / Promise to Pay), collection rate, PTP (promise to pay rate)
Managed outbound calling teams focused on collecting overdue payments.
Strong customer experience orientation, including complaint handling and escalations.
Confident client-facing communicator who can lead meaningful business discussions.
Managed team leaders, managers, attrition, productivity, and employee performance.
Work arrangement
No
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