Production Support Lead - Payments (ATM/POS | ISO8583 | Windows | SQL)

Strong in production support and has a continuous improvement mindset ( focussing on automation, knowledge management, and process improvements). Would prefer to have someone with Delivery Lead/Manager exp.
Required Skills & Experience
7-12 years in production support in payments or financial services
Strong Payments domain knowledge — ATM and POS transaction flow and experience in analyzing transactions Visa/Mastercard/eftpos acquiring flows, interchange, and settlement
Strong knowledge on ISO8583 or AS2805
Hands-on Windows Server operations (services, scheduled tasks, event logs, cmd/PowerShell scripting)
Familiarity with monitoring tools (Splunk, SCOM, or similar) including alert creation and log analysis
Experience with batch job orchestration (Control-M or equivalent enterprise scheduler)
Solid SQL skills (MSSQL) — able to write and optimise queries for production investigation
Demonstrated ability to conduct structured incident reviews — 5-whys, timeline reconstruction, blameless post-mortems
Experience with ITIL/ITSM practices — incident, change, and problem management (BMC Helix or ServiceNow)
Experience with DR planning and execution for production systems
Strong implementation knowledge in Production
Desirable
Experience with AWS S3 in file delivery pipelines
Familiarity with scripting for job automation
Understanding of PCI-DSS compliance in an operational context
SAP BODS Designer — ability to read, modify, and troubleshoot dataflows, workflows, and jobs within the BODS repository
S​YNECHRON’S DIVERSITY & INCLUSION STATEMENT
Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.
All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
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