Customer Success Manager (IC Role) 4–10 Years

Location: Pune
Role Type: Individual Contributor
Industry: SaaS | Data Security
About Us
Concentric AI is a dynamic and innovative organization dedicated to pushing the boundaries of data security. We are passionate about solving complex problems and creating cutting-edge solutions that make a meaningful impact for enterprises.
If you thrive in a fast-paced, collaborative environment and are excited about solving real-world data security challenges, we’d love to have you on our team. We operate with Trust, Humility, and Continuous Learning at the core of everything we do.
With the rapid emergence of Generative AI as a critical threat vector, Concentric AI is rising to meet the challenge through strategic innovation and acquisitions.
Learn more about our recent acquisitions here:
https://concentric.ai/press-release/concentric-ai-acquires-data-security-technologies-swift-security-and-acante/
About the Role
We are looking for a customer-obsessed, analytical Customer Success professional to drive adoption, retention, and long-term value for our enterprise customers.
This is a full-stack Customer Success role spanning onboarding, configuration, product enablement, data-driven insights, and ongoing success management.
Depending on experience (3–10 years), the scope may range from owning onboarding and adoption for enterprise accounts to independently managing and growing strategic, high-value customers.
Key Responsibilities
Analyze customer data on the Concentric platform to identify data risks, trends, and anomalies
Develop and recommend data risk remediation strategies based on insights
Prepare and present data risk and security posture reports to customers
Handhold customers through the implementation of remediation strategies
Act as a trusted data security advisor, providing subject-matter expertise and strategic guidance aligned to customer goals
Own end-to-end customer onboarding: environment setup, configuration, and feature walkthroughs
Build strong relationships with customer stakeholders across IT, Security, Compliance, Engineering, and leadership
Deeply understand customer use cases and map them to Concentric’s product capabilities
Deliver hands-on product training and drive adoption across customer teams
Monitor customer health, usage, and engagement; proactively identify and mitigate churn risks
Conduct regular usage reviews, QBRs/MBRs, and support renewal and expansion conversations
Troubleshoot customer issues and coordinate with Engineering, Product, and Support for timely resolution
Act as the voice of the customer internally, sharing insights on trends, gaps, and feature requests
Contribute to building scalable CS processes, templates, and documentation (for senior profiles)
Required Skills & Experience
4–10 years of experience in Customer Success, Technical Account Management, or similar roles in a B2B SaaS environment
Strong experience with data analysis — ability to extract meaningful insights from large data sets and identify patterns, risks, and anomalies
Experience working with enterprise customers, preferably large North American clients
Good understanding of cybersecurity and/or data security concepts (preferred)
Strong technical aptitude: ability to understand SaaS platforms, dashboards, integrations, and API-based systems
Comfortable working closely with Product and Engineering teams
Excellent communication, presentation, and stakeholder management skills
Ability to balance strategic thinking with hands-on execution
Self-driven, proactive, and comfortable operating with minimal oversight (for senior profiles)

Work arrangement
No