Gatehouse & Administration Officer - Magnetic Island

Division/Section: Infrastructure & Operations / Resource Recovery
Position Type: Permanent Part Time (6 hours/week)
Salary Range: LGO 2 - $37.19/hour
Location: Magnetic Island
Application Close: 11:45pm, Monday 2 November 2026.
Townsville City Council is seeking a customer-focused Gatehouse and Administration Officer to support operations at the Magnetic Island Waste Facility. This varied role combines front-line customer service, weighbridge operations, cashiering, retail support and general administration in a remote work environment.
About The Role
Reporting to the Team Leader Waste Disposal, you will monitor and control access to Council’s landfill and transfer station services, accurately record waste transactions, operate the Resource Recovery retail shop and provide reliable administrative support. You will work with limited direction and may be required to support other Council locations as operational needs change.
What you’ll do
Provide positive, courteous and knowledgeable service to customers and visitors.
Operate weighbridges and associated systems to record transactions and apply the correct charges.
Receive payments, issue receipts, reconcile daily transactions and support banking requirements.
Maintain accurate records, correspondence and data across Council systems.
Respond to enquiries, resolve issues within delegated authority and promote Council services.
Apply facility acceptance criteria and reject unsuitable loads when required.
Qualifications And Experience
The ability to work autonomously at a remote location with limited direction.
Demonstrated capability in administration, accurate data entry, cashiering, cash handling and daily reconciliation.
Confidence using Microsoft applications and enterprise systems, with the ability to learn specialised weighbridge software.
A current C class driver’s licence
For Further Information Review The Position Description.
Townsville City Council is the largest local government authority in Northern Australia. We’re committed to supporting our people through a strong focus on work–life balance, a positive and inclusive culture, and a shared passion for making a meaningful impact in our community.
We have a range of benefits that confirm this commitment:
5 weeks annual leave + 17.5% leave loading
3 weeks Personal/Carers Leave
14 weeks paid Parental Leave
Domestic and Family Violence Leave
Natural Disaster Leave
Uniforms and PPE provided (if applicable)
Annual wage progression
Up to *13.5% Superannuation employer contribution for contributing members
Salary Sacrifice opportunities
Access to a range of learning and development opportunities, including on-the-job learning and formal training programs
Fitness Passport program offering discounted membership to selected health and wellbeing facilities
Employee Loyalty Program offering discounts at selected local businesses
Employee Assistance Program
The Council contribution to employees' superannuation for contributing employees shall be 13.5% of the employees' ordinary time earnings subject to the employee contributing a minimum of 6% of their ordinary time earnings.
Contact Person: Sam
Contact Email: S7M@townsville.qld.gov.au (for position enquiries only)
How To Apply
Your application can be submitted through the 'Apply' button. Please include a cover letter (maximum 2 pages), outlining how your skills, qualifications and experience would allow you to achieve success in this role. We also will require your resume which should confirm any licences and qualifications your hold.
For Further Information Review The Position Description.
We are committed to creating a safe and inclusive workplace where diverse styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected. People from diverse backgrounds (including but not limited to, Aboriginal and Torres Strait Islander, people with diverse gender identities and sexualities, people from different cultural and linguistic backgrounds, people with disability, and veterans) are encouraged to apply!
All successful candidates are required to undergo drug and alcohol testing as part of the recruitment process. Please be aware Townsville City Council has a ‘zero tolerance’ policy to drugs and alcohol in the workplace.
If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact hr_recruitment@townsville.qld.gov.au or phone 07 4727 9004 for a confidential discussion.
Attachments:
Gatehouse & Administration Officer - Magnetic Island_PD.pdf

Work arrangement
Yes