Client Reporting & Relations Manager.

Job Purpose
We are seeking a highly skilled professional responsible for preparing exceptional mystery shopping and customer experience reports while managing day-to-day client communication. The successful candidate will transform raw audit data, shopper feedback, observations, and survey results into polished, insightful reports and presentations that help clients understand their performance and make better business decisions.
The candidate will serve as the main point of contact for clients, managing communication, presenting findings, and ensuring a professional client experience throughout each project.
Key Responsibilities
1. Report Preparation & Presentation
* Prepare outstanding mystery shopping reports, customer experience reports, executive summaries, and management presentations.
* Transform raw data, shopper feedback, observations, photographs, and audit results into clear and meaningful insights.
* Create professional PowerPoint presentations, Excel reports, charts, graphs, and performance dashboards.
* Identify service gaps, performance trends, customer experience issues, and improvement opportunities.
* Develop practical recommendations and action plans based on project findings.
* Use AI tools to improve report quality, analysis, presentation design, and efficiency.
* Ensure every report is professionally written, visually attractive, insightful, and ready for presentation to senior management.
2. Client Communication & Relationship Management
* Act as the primary point of contact for assigned clients.
* Manage client emails, calls, meetings, project updates, and reporting discussions.
* Understand client requirements and translate them into clear reporting deliverables.
* Present reports and explain findings, insights, and recommendations to clients.
* Handle client feedback, requested amendments, and follow-up questions professionally.
* Coordinate with internal teams to ensure client expectations and deadlines are met.
* Build strong, long-term client relationships and identify opportunities to expand existing projects.
3. Project & Deliverable Management
* Manage reporting schedules and ensure timely submission of deliverables.
* Coordinate with operations teams to obtain the data and evidence needed for reporting.
* Manage multiple client projects simultaneously.
* Maintain professional records of reports, client feedback, meeting notes, and project correspondence.
Required Skills & Experience
* Bachelor’s degree in Business Administration, Marketing, Business Analytics, Communications, or a related field.
* Minimum 3–5 years of relevant experience in business reporting, market research, customer experience, consulting, or client relationship management.
* Excellent English writing, editing, and presentation skills.
* Advanced proficiency in Microsoft PowerPoint and Excel.
* Experience preparing executive-level reports and presentations.
* Strong analytical thinking and ability to convert data into meaningful business insights.
* Good knowledge of AI tools for report writing, analysis, and presentation development.
* Excellent client communication, meeting management, and relationship-building skills.
Experience in mystery shopping, customer experience research, or management consulting is highly desirable.
Ideal Candidate
The ideal candidate is an excellent business writer, analytical thinker, and confident communicator who can independently prepare high-quality reports and manage client relationships from project initiation through final delivery.
The candidate must be comfortable communicating with corporate clients, presenting findings to senior management, and delivering polished work with minimal supervision.
Key Performance Indicators
* Quality and professionalism of reports and presentations.
* Timely delivery of client reports.
* Client satisfaction and feedback.
* Effectiveness of client communication.
* Ability to manage multiple projects and deadlines.
* Number of revisions required before final report approval.
* Client retention and relationship development.

Work arrangement
Yes