IT Analyst Technical Infrastructure - Network Services

Career Area:
Technology, Digital and Data
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
About Caterpillar
Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives.
For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.
Position Title: IT Analyst Technical Infrastructure - Network Services
Job Location: Rayong, Thailand
Job Summary:
This position will provide level 2/3 support for LAN / WLAN Network Services as the primary contact in Rayong, Thailand including troubleshooting, design, QA, as well as procurement support. In addition, the position will provide backup level 2 support primarily for all sites in Thailand and occasionally sites across Asia Pacific as needed.
Job Duties / Responsibilities (including but not limited to):
Configure and install network switches and Access Points for new or upgraded service.
Maintain site documentation according to network standards.
Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary, on/off-shift and during weekends.
Providing expert technical support to facilitate resolution of complex issues and site device failures.
Investigate & recover service interruptions.
Apply switch IOS upgrades to maintain/keep devices on supported code levels.
Create and maintain VLAN configurations to maintain architected network segmentations.
Support installation and testing of new network drops and fiber runs.
Adherence to Technology controls and security protocols.
Required Qualifications:
Candidate must have a Computer Science or Business degree, or 4 years relevant IT / network experience
Candidate must be able to read, write and speak English
Working knowledge of Cisco network hardware and software
Ability to work independently and manage one’s time as well as being a collaborative team member
Availability to work off-shift when needed
Top Candidates will also have:
Cisco Certified Network Associate (CCNA)
Experience with automation technologies and scripting
Experience working in a manufacturing environment
Understanding of IT Service Management and ITIL based support processes
Additional Information:
Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.caterpillar.com/careers
Caterpillar is an Equal Opportunity Employer (EEO)
EEO/AA Employer. All qualified individuals - including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
This position requires working onsite five days a week.
Visa Sponsorship is not available for this position.
Posting Dates:
October 19, 2026 - October 20, 2026
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
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