Manager Financial Operations

Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
What is the role?
The Manager, Financial Operations will lead the day-to-day execution of financial close operations, multi-partner reconciliation, data pipeline governance, and operational reporting within Roku's Revenue Infrastructure function. This role owns the hands-on delivery of reconciliation workflows, journal entry execution, exception management, data quality assurance, and operational analytics that underpin Commerce Platform financial integrity. Operating as the execution arm of the Financial Systems & Controls pillar, this leader ensures that month-end close, daily reconciliation, partner settlement validation, and financial data operations are completed accurately, on time, and with full auditability. The role manages a team of Financial Operations Analysts and partners closely with Revenue Accounting, Treasury, Platform Engineering, and Payment Operations to deliver reliable, scalable financial operations across the Commerce ecosystem. This role bridges the gap between strategic financial architecture and the analyst-level execution that delivers production outcomes. The ideal candidate combines strong operational execution discipline with financial systems knowledge, SQL/Python proficiency, reconciliation expertise, and people management experience in high-volume commerce, payments, fintech, or subscription environments.
How will I use AI at Roku?
At Roku, we don't just use AI, we work with it. AI agents and smart tools help power drafts, analysis, and repetitive workflows, while our people bring direction, judgment, and accountability.
We value curious, adaptable builders, who can show how they've used AI, agents, or automation to move faster, improve quality, and scale their impact. Strong candidates know how to frame problems, guide AI-assisted work, check the output, and learn quickly. Above all, they bring curiosity, adaptability, and sound judgment.
What are the responsibilities of the role?
Oversee and review the team's end-to-end month-end and quarter-end financial close for Commerce Platform revenue, liabilities, and partner payables — own the close calendar, priorities, and on-time completion
Direct and review the team's execution and validation of automated journal entries across revenue recognition, deferred revenue, chargebacks, and partner settlements; ensure posting failures are investigated and resolved
Partner with Revenue Accounting and Treasury to resolve close blockers, inter-company settlements, and timing differences; represent the team in US / PST close reviews
Ensure the team maintains close checklists, run books, and process documentation, and that SOX evidence packages are complete and audit-ready
Oversee the team's daily and monthly multi-partner reconciliation workflows across authorization-to-settlement, settlement-to-payout, and bank reconciliation
Review, triage, and prioritize reconciliation breaks, exceptions, and discrepancies; ensure the team resolves them within SLAs
Monitor exception aging trackers and drive resolution, escalating to payment processors, banks, and internal teams as needed
Guide root-cause investigation on recurring breaks; review the team's findings and approve process fixes for implementation
Oversee partner onboarding into reconciliation workflows against readiness criteria and acceptance standards
Direct the team's build and maintenance of operational dashboards (Looker / Tableau) tracking reconciliation status, exception rates, close timelines, and pipeline health; review them for accuracy
Review and present weekly and monthly operational status reports to leadership — exception aging, SLA performance, pipeline uptime
Direct ad-hoc analytical support for financial investigations, partner disputes, and settlement discrepancy research; review outputs before they reach stakeholders
Ensure the team executes SOX control activities for owned financial workflows; review control steps, evidence, and test results
Oversee preparation and delivery of audit evidence packages for internal and external audit requests within required timelines; act as the primary point of contact
Review day-to-day processes for control gaps and operational risks; escalate for framework-level decisions
Ensure standard operating procedures (SOPs) with clear RACI ownership are maintained for all operational workflows
Set clear expectations and allocate daily workload across reconciliation, close, data operations, and reporting; follow up and track every deliverable to closure
Review and quality-check the team's deliverables (reconciliations, journals, dashboards, reports) before release — hold the bar on accuracy, timeliness, and documentation
Drive skill development in SQL, Python, financial analysis, and reconciliation methodologies; conduct regular one-on-ones and career development conversations
Run daily connects / standups with the India team, plan and track work, remove blockers, and ensure operational continuity during US business hours
Proactively identify manual, repetitive, or error-prone areas and direct the team to build automation (Python scripts, Airflow DAGs, SQL procedures) that reduces toil
Champion AI adoption within the team — leverage AI tools to accelerate development, surface patterns in data, and improve productivity
Define and track monthly KPIs and performance metrics for the team — throughput, error rates, SLA adherence, and automation coverage
Foster an analytical, data-driven mindset — encourage hypothesis-driven investigation, evidence-based decisions, and connecting the dots across workflows
Build a culture of documentation and knowledge sharing — ensure processes are organized, repeatable, and not dependent on any single individual
What experience would help someone be successful in this role at Roku?
Bachelor's degree in Commerce, Finance, Accounting, Computer Science, or a quantitative field
7+ years in Financial Operations, Revenue Operations, Reconciliation, or Commerce / Payments, including 3+ years directly managing analyst teams (ideally distributed / offshore teams supporting US-based stakeholders)
Strong working proficiency in SQL (window functions, CTEs, complex joins across large datasets) — enough to review and guide the team's analytical work
Familiarity with Python for data automation and scripting — enough to review and guide the automation the team builds
Experience with data warehouse platforms (such as Snowflake), ETL/orchestration tools (Airflow, dbt), and BI tools (Looker, Tableau)
Experience operating in high-volume commerce, payments, or subscription environments with multi-currency, multi-partner complexity
Strong analytical mindset with the ability to investigate discrepancies, perform root-cause analysis, and drive resolution
Detail-oriented with high standards for accuracy, timeliness, and documentation
Demonstrated ability to identify automation opportunities and implement solutions that reduce manual effort by measurable margins
Experience using AI/ML tools or LLMs to enhance operational workflows, data analysis, or code generation
Proven people-management track record — leading, mentoring, and developing analyst teams; allocating work, reviewing output, following up to closure, and getting results through others
Strong decision-making skills with the ability to balance speed, accuracy, and risk in a fast-paced operational environment
Demonstrated ability to work across time zones and partner effectively with US-based stakeholders
Effective communication skills — ability to explain complex financial/data issues clearly to both technical and non-technical audiences
Experience in streaming, media, ecommerce, or digital subscription businesses is a plus
Experience with payment settlement operations across multiple processors (such as Adyen, PayPal, Braintree) is a plus
Familiarity with financial controls frameworks (SOX, SOC2) and audit processes is a plus
Experience building automated reconciliation solutions or financial data pipelines from scratch is a plus
Experience with Git/GitLab version control for SQL/Python code management is a plus
Experience with Jupyter Notebooks for financial analysis and data exploration is a plus
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