Zoho Administrator

We are looking for a skilled Zoho Administrator to manage, configure, automate, and optimize Zoho applications used across our ISP/Telecom operations. The role will be responsible for administration, workflow automation, user management, integrations, reporting, and troubleshooting across platforms such as Zoho CRM, Zoho Books, Zoho Desk, Zoho People, Zoho Creator, and other Zoho One applications.
Zoho Administration:
* Create and manage users, roles, profiles, permissions, territories, and security settings.
Configure modules, fields, layouts, views, forms, and business rules.
Manage user access and application-level permissions.
Monitor system performance and ensure smooth day-to-day operations.
Administer and maintain Zoho applications and Zoho One environment
Zoho CRM Management
Configure *Zoho CRM* based on sales, customer service, and ISP business requirements.
Manage Leads, Contacts, Accounts, Deals, Activities, and custom modules.
Configure lead assignment, sales pipelines, approval processes, and automation.
Maintain data quality, duplicate management, and CRM records.
Develop dashboards and reports for management and department heads.
Workflow & Automation
Design and implement automated business workflows using *Zoho Workflow Rules, Blueprints, Functions, Schedules, and Approvals*.
Develop automation for customer onboarding, sales processes, service requests, collections, renewals, and internal approvals.
Identify manual processes and recommend automation opportunities.
Troubleshoot and optimize existing automation.
Deluge Development
Develop custom functions using *Deluge scripting*.
Create custom business logic and automated actions.
Work with API calls, webhooks, custom functions, and third-party integrations.
Debug and optimize Deluge scripts and automation.
ISP/Telecom Business Process Support
Configure Zoho applications to support *ISP customer acquisition, installation, activation, billing, support, complaints, and renewal processes*.
Support workflows related to FTTH/FTTx, broadband, leased lines, enterprise customers, and service operations.
Coordinate with Sales, HR, Finance, Customer Support, Network, and Operations teams to understand business requirements.
Translate operational requirements into scalable Zoho solutions.
Integration & API Management
Integrate Zoho applications with internal and third-party systems using *APIs, webhooks, and connectors*.
Work with systems such as payment gateways, billing platforms, websites, customer portals, attendance systems, and other business applications.
Monitor integration failures and troubleshoot data synchronization issues.
Reporting & Dashboards
Create MIS reports, dashboards, KPIs, and management reports.
Develop department-wise reports for Sales, Operations, Finance, HR, and Customer Support.
Automate recurring reports and notifications.
Ensure accurate and timely business data.
User Support & Troubleshooting
Provide technical support to Zoho users.
Resolve configuration, access, workflow, automation, and data-related issues.
Conduct user training and prepare basic process documentation.
Maintain a record of recurring issues and implement preventive solutions.
Data Management & Security
Maintain data accuracy, integrity, and consistency across Zoho applications.
Manage data import/export and migration activities.
Configure appropriate access controls and security policies.
Follow backup, data retention, and information-security practices.
Documentation & Continuous Improvement
Document configurations, workflows, custom functions, integrations, and processes.
Maintain technical documentation for Zoho applications.
Evaluate new Zoho features and recommend improvements.
Continuously optimize Zoho systems to improve operational efficiency.
Requirements
The ideal candidate should have hands-on experience in Zoho administration, Deluge scripting, workflow automation, API integrations, dashboards, and business process optimization.
Technical Skills Required:
Strong knowledge of Zoho CRM Administration.
Hands-on experience with Zoho One.
Good knowledge of Deluge scripting.
Experience with Zoho Workflow Rules, Blueprints, Functions, Approvals, and Schedules.
Knowledge of REST APIs, JSON, Webhooks, and API integrations.
Experience in creating custom modules, fields, layouts, reports, and dashboards.
Knowledge of data import/export and data migration.
Troubleshooting and debugging skills.
ISP/Telecom Domain Knowledge – Preferred
Understanding of ISP/Telecom business processes.
Knowledge of FTTH/FTTx, broadband, leased line, installation, activation, service requests, complaints, and customer lifecycle is an advantage.
Understanding of Sales → Installation → Activation → Billing → Support → Renewal processes is preferred.
Strong analytical and problem-solving skills.
Good communication and interpersonal skills.
Ability to understand business requirements and convert them into technical solutions.
Strong attention to detail.
Ability to work independently and with cross-functional teams.
Good documentation and reporting skills.
Willingness to learn new Zoho applications and technologies.
Any Degree / B.E. / B.Tech / BCA / MCA / Equivalent IT qualification.
2–4 years of relevant experience in Zoho Administration, Zoho CRM, Zoho One, Automation, or Deluge Development.
Experience in ISP / Telecom / IT / SaaS / Technology-driven organizations will be preferred.
Strong experience in API integrations and third-party app connectivity.
Ability to manage user roles, security, and data governance.Strong troubleshooting and cross-module knowledge.
Zoho certification(s) in CRM, Creator, or allied modules.
Ability to train staff on Zoho application usage and best practices.
Familiarity with data migration and backup procedures in Zoho.
Benefits
Competitive Salary Package.
Statutory Benefits
Complimentary Lunch.
Career Development & Growth Opportunities.
Annual Performance-Based Appraisal.
Professional Learning & Development Opportunities.
Supportive & Collaborative Work Environment

Work arrangement
No