Customer Support Associate - Email & Chat (Remote)

Job Title: Customer Support Associate - Email & Chat (Remote)
Company: Medinex Workforce
Workplace Type: Remote
Location: India
Employment Type: Full-time / Internship
Skills: Email Support, Chat Support, Customer Service, Written Communication, Ticket Resolution, CRM, Zendesk, Problem Solving, Client Relations, Customer Experience
Hiring: Customer Support Associate - Email & Chat (Full-Time | Remote)
About Medinex Workforce:
Medinex Workforce provides workforce solutions and talent development, connecting emerging talent with industry projects and hands-on experience.
Role Overview:
We are hiring a Customer Support Associate (Email & Chat) for a 1 to 3-month full-time remote role. This position focuses on providing prompt, professional written assistance to users, resolving service inquiries, and ensuring high customer satisfaction.
Key Responsibilities:
• Handle incoming customer inquiries, service requests, and issues through live chat and email support channels.
• Maintain professional, clear, and empathetic written communication in all interactions.
• Log, prioritize, and track support tickets using internal CRM and ticketing systems.
• Coordinate with internal operational teams to escalate and resolve complex customer concerns.
• Follow established communication guidelines and service-level agreements (SLAs).
Requirements:
• Any Graduate or ongoing undergraduate degree in Arts, Commerce, Science, or related fields (Freshers welcome).
• Excellent written English communication and email etiquette.
• Good typing speed and comfortable managing real-time chat interactions.
• Empathetic problem-solver with a strong customer-first attitude.
• Dedicated laptop or desktop computer with a reliable high-speed internet connection.
Compensation & Details:
• Stipend: ₹14,000 – ₹15,000 per month
• Duration: 1 to 3 Months
• Work Mode: Remote (India)
• Certificate: Internship completion certificate upon successful project delivery.

Work arrangement
Yes