Live opening · Posted 6 days ago
Customer Support Associate - Email & Chat (Remote)
MediNex Workforce · India (Remote)
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At a glance
The key details from the original listing.
CompanyMediNex Workforce
LocationIndia (Remote)
Work modeYes
SkillsCustomer Support
Source
Linkedin
ListedPosted 6 days ago
About the role
Description supplied by the original job listing.
Job Title: Customer Support Associate - Email & Chat (Remote)
Company: Medinex Workforce
Workplace Type: Remote
Location: India
Employment Type: Full-time / Internship
Skills: Customer Support, Email Support, Live Chat, Written Communication, Customer Service, Ticket Resolution, CRM, Problem Solving, Client Relations, Issue Escalation
Hiring: Customer Support Associate - Email & Chat (Full-Time | Remote)
About Medinex Workforce:
Medinex Workforce provides workforce solutions and talent development, connecting emerging talent with industry projects and hands-on experience.
Role Overview:
We are hiring a Customer Support Associate for a 1 to 3-month full-time remote role. This position focuses on handling customer queries, troubleshooting user issues, providing clear email and chat correspondence, and ensuring high service standards.
Key Responsibilities:
• Respond promptly and professionally to inbound user inquiries across email and live chat platforms.
• Investigate and resolve user issues by following standardized troubleshooting procedures.
• Log, prioritize, and update customer interaction records and tickets within CRM systems.
• Coordinate with internal technical and operations teams to escalate unresolved matters efficiently.
• Maintain daily response-time targets and quality benchmarks according to company service guidelines.
Requirements:
• Any Graduate or final-year student in Arts, Commerce, Science, Business, or related streams (Freshers welcome).
• Strong written English skills with professional tone and email etiquette.
• Good typing accuracy and comfort managing simultaneous chat interactions.
• Patient, empathetic approach to customer handling and issue resolution.
• Dedicated laptop or desktop computer with a reliable high-speed internet connection.
Compensation & Details:
• Stipend: ₹14,000 – ₹15,000 per month
• Duration: 1 to 3 Months
• Work Mode: Remote (India)
• Certificate: Internship completion certificate upon successful project delivery.
Work arrangement
Yes
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