Senior Assistant Manager / Assistant Manager, Student Administration

Young and research-intensive, Nanyang Technological University, Singapore (NTU Singapore) is ranked among the world’s top universities. NTU’s College of Computing and Data Science (CCDS) is a leading college that is known for its excellent curriculum, outstanding and impactful research, and world-renowned faculty.
A hot bed of cutting-edge technology and groundbreaking research, the College aims to groom the next generation of leaders, thinkers, and innovators to thrive in the digital age. Located in the heart of Asia, NTU’s College of Computing and Data Science is an ‘exciting place to learn and grow’. We welcome you to join our community of faculty, students and alumni who are shaping the future of AI, Data Science and Computing.
The signature undergraduate scholar programme is committed to identifying and developing exceptional young talent, combining a rigorous, curated curriculum with one-on-one mentorship, global exposure, and comprehensive financial support.
The College is seeking for a candidate to be part of the signature scholar programme administrative team. The Senior Assistant Manager / Assistant Manager plays a critical role in outreaching and recruitment of students, ensuring the smooth administration and operational excellence of the programme, and providing comprehensive support to the scholars throughout their academic journey.
Job Responsibilities:
Course Administration, Timetabling and Registration
Oversee course registration and ensure that the process has been conducted in accordance to the university’s and college’s policies, guidelines and deadlines
Check and ensure that all students have successfully registered for their required course after the course registration exercise
Oversee exam matters, ensuring compliance with university policies.
Manage the coordination of class timetable, modules allocation to students to ensure optimal learning.
Oversee, facilitate and ensure timely and relevant placement of students for the internship and the exchange programmes
Administer and ensure fair distribution of teaching assignments for academic faculty, teaching assistants and postgraduates for undergraduate courses offered in the semester
Examination
Liaise with faculty members, undergraduate coordinators of other schools and central administration in the planning of examination schedules and ensuring no clashes
Ensure all examination matters are administered in line with the university’s policies
Manage pre-exam preparation and post-exam processing which includes exam scheduling, post exam processing (marks checking and processing, checking of reports, exam result appeals, special consideration, academic awards and graduation matters)
Coordinate and facilitate the examination results appeal and review process and update student(s) timely on the decision
Academic Program Management and Student Administration
Work with the Academic Planning Team to achieve program objectives
Perform completeness checks on the submission of proposals by faculty for new programmes and curriculum change
Manage the running of Masterclass courses, including the partnership and liaison with External Professors, Industry Partners and stakeholders
Implement and update procedures for overseas learning programs
Provide academic and administrative advisory support services to students including responding to and management of student emergencies locally and in overseas
Assist with study abroad applications and related administrative tasks
Handle communication between NTU, partner universities, and students
Manage admission and scholarship applications, including shortlisting and program offers
Collaborate with Scholarship and Campus Housing for scholarship benefits and housing
Ensure proper governance of scholarship processes
Administer student orientation and graduation processes
Outreach, Publicity, and Admissions
Design and run outreach events and information sessions to build and grow the applicant pipeline for each cohort
Work with the college’s Publicity and Communications team to produce publicity collaterals and recruitment content
Build and continuously run the application, interview and selection workflow with the team lead, directing the team on operational tasks and providing data and reporting to refine selection criteria year on year
Other Administration
Organise workshops, mentorship sessions and networking opportunities with industry professionals to build scholars' career readiness
Set up and oversee scholarship disbursement processes (tuition, stipend, travel grant, computer allowance), teaching claims, and record-keeping systems, against the team’s budget, and other financial matters
Prepare progress reports, audit statements, and budget statements
Prepare and maintain reports and statistical information
Timely reporting of deviations to current policy requirements and guidelines and propose/initiate rectification actions
Review and recommend opportunities for process alignment or enhancement for the college’s Undergraduate Department using university wide policies and guidelines as a reference
Job Requirements:
A degree holder with a minimum of 5 years of relevant experience, preferably in a higher-education institution
Demonstrated ability to build a process or programme from scratch with minimal supervision
Good interpersonal skills and stakeholder centric
Independent, highly analytical, proactive and a team player
Experience with outreach, admissions, mentorship or industry-partnership coordination is an advantage
Able to utilize and leverage on software tools to optimize business processes
Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint). Efficient user of MS-Excel and macros
Highly organized with good time management skills
Adaptable to changes quickly
Able to work in a highly demanding and fast-paced environment
Tactful and able to demonstrate empathy whenever necessary
Comfortable being a primary executional resource while also mentoring a junior colleague
We regret that only shortlisted candidates will be notified.
Hiring Institution: NTU