Senior Process Manager - Operational Risk and Audit

JOB DESCRIPTION
Senior Process Manager - Operational Risk & Audit Quality
Location - Mumbai / Pune
Function: Operational Risk & Quality Assurance | Reporting: Audit Quality Head
Role Summary
Own the end-to-end delivery and quality of assigned Class 1 audits across BFSI client engagements. Lead risk-based scoping, control testing, evidence review, finding articulation, stakeholder readouts, and remediation tracking while strengthening audit discipline, preventive controls, and team capability.
Key Responsibilities
Plan and execute risk-based audits covering process governance, transaction accuracy, SOP/SLA adherence, regulatory and client requirements, and key operational controls.
Lead walkthroughs, risk and control assessments, sample testing, data analysis, and evidence validation; maintain complete, traceable, and defensible working papers.
Review audit files and deliverables for accuracy, completeness, consistency, evidence sufficiency, and appropriate application of audit methodology and risk ratings.
Draft clear findings covering condition, criteria, root cause, risk/impact, recommendation, owner, timeline, and closure evidence; identify repeat or systemic issues.
Conduct insightful readout sessions with Operations, Risk/Compliance, and client stakeholders; manage challenge constructively while preserving audit independence.
Facilitate RCA using 5 Whys, Fishbone, FMEA, Pareto, or control mapping: challenge corrective and preventive actions for sustainability and proportionality.
Track findings to closure, validate implementation evidence and effectiveness, and escalate overdue, high-risk, repeated, or inadequately remediated actions.
Maintain audit dashboards and governance reporting covering plan versus completion, ratings, themes, action aging, repeat findings, and decisions required.
Calibrate review quality, and improve checklists, test scripts, sampling, analytics, and audit automation.
Qualifications and Experience
Bachelor’s degree in finance, Accounting, Commerce, Business, Economics, Risk, or a related field; master’s preferred.
8–12 years’ BFSI, investment banking operations, or financial-services KPO experience across operations, audit, risk, controls, quality assurance, incidents, or remediation.
Experience leading process or audit reviews, control assessments, RCA, corrective-action tracking, reporting, and senior stakeholder management preferred.
CA, CPA, CIA, CISA, FRM, Lean Six Sigma, or relevant domain certification preferred.
Strong knowledge of TQM, process standardization, defect prevention, quality measurement, and continuous improvement.
Core Skills and Knowledge
Audit and risk: Risk-based auditing, control design/operating-effectiveness testing, sampling, evidence assessment, finding writing, rating calibration, RCA/CAPA, and closure validation.
Leadership and communication: Analytical judgment, attention to detail, professional skepticism, ethical conduct, concise writing, confident readouts, stakeholder management, coaching, and execution under tight deadlines.
Tools and improvement: Advanced Excel; exposure to Power BI/Tableau, SQL/Alteryx, GRC tools, VBA/RPA, continuous monitoring, and governed AI use is advantageous.

Work arrangement
No