Customer Service Executive

Job title: Customer Service Executive
Contract Type: Full Time Permanent, subject to 6 months' probation
Location: Claregalway, Co. Galway
Salary: €31,050 per annum, paid monthly
Culligan Home Ireland is seeking an organized and customer-focused Customer Service Executive to join our growing team. In this role, you will support customer retention activities, maintain accurate customer records, and provide administrative support to our Operations team, helping to deliver an excellent customer experience.
If you’re passionate about helping people, have excellent communication skills, and enjoy working as part of a supportive team, we’d love to hear from you.
Core role and responsibilities:
Respond to customer inquiries promptly, professionally, and with empathy via phone, email, or CRM platforms.
Manage service bookings and product orders, including routing vans and coordinating with field technicians.
Process customer accounts, update records, and ensure accurate data entry.
Troubleshoot and resolve customer issues or complaints to a satisfactory conclusion.
Promote and upsell appropriate services and products where relevant.
Collaborate with other teams (Service, Sales, Finance) to ensure efficient service delivery.
Maintain high standards of documentation and CRM system use.
Contribute ideas to improve processes and customer satisfaction metrics.
Meet individual and team KPIs related to response time, resolution quality, and service accuracy.
Requirements
Excellent communication skills
Familiarity with CRM systems and/or Microsoft packages
Experience in customer service or related field.
Ability to work in a fast paced environment
Postive attitude and a passion for helping others
Experience in the water/service industry is desirable
Benefits
Monday-Friday working pattern
Hybrid Working Model
23 Day's Annual Leave
Company Pension Scheme
Shopping discounts with Perks at Work
24hrs access to EAP
Volunteering Day
Employee support network and mental health assistance
Opportunity for career progression

Work arrangement
No