Service Desk Officer

JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
What this job involves:
As a Service Desk Officer at JLL, you'll be the first point of contact for building occupants at Capital One Philippines, working on rotating shifts to provide 24/7 service. You'll process permits, release amenities, handle parking passes, coordinate vendor access, order food, manage merchandise distribution, and maintain records. You'll handle walk-up requests, phone calls, and emails during your shift while keeping accurate documentation.
What your day-to-day will look like:
Process Online Material Gate Pass, Permit to Work, and Online Transmittal Reference Numbers per shift
Release car passes, motorcycle passes, AMT padlocks, accountability forms, locker assignments, and LOB-approved items from the window
Process Visitor Access Forms (VAF) and assist vendors at reception
Distribute BCP supplies to associates and track releases
Order Grab Food during shift, file e-receipts, create Delivery Completion Receipts, and prepare documents for monthly cut-off
Encode C1PH Rider Asset Retrieval and Replacement details
Submit scanned copies of amenities, parking documents, and housekeeping photos to GWS Admin
Process store merchandise requests and manage distribution
Attend to associate concerns, requests, and inquiries during shift
Handle urgent requests from Associate Administrators and Directors
Create incident reports during shift and update trackers
Print signage, HR forms, and other materials as requested
Create and laminate car passes, motorcycle passes, and parking credentials
Update photocopy tracker and print cost charging records
Process lamination requests and maintain cost charging tracker
Follow up on unclaimed car passes and motorcycle passes
Complete assigned Computer-Based Training (CBTs)
Coordinate with team members during shift handovers
Answer incoming calls, emails, and walk-up requests
Maintain cleanliness and organization of Service Desk area
Required Qualifications:
Senior High School diploma or equivalent; Associate's degree is a plus
1-2 years of customer service, reception, helpdesk, or administrative support experience
Willingness to work on rotating shifts including nights, weekends, and holidays
Strong attention to detail for processing documentation and maintaining records
Computer proficiency including Microsoft Office, email, and ability to learn apps (Grab, WExpress)
Good verbal and written communication skills
Organizational skills to manage multiple tasks during shifts
Ability to work independently and in teams
Physical ability to stand for extended periods and handle inventory
Flexible attitude and willingness to adjust to changing priorities
Basic understanding of document processing and record-keeping
Preferred Qualifications:
Experience in facilities management, property management, or BPO helpdesk with shifting schedules
Familiarity with permit processing or visitor access management
Experience with CMMS, work order platforms, or asset tracking systems
Knowledge of delivery apps (Grab Food, Grab Mart, WExpress)
Bilingual capabilities
Experience handling vouchers or merchandise with accountability
Basic understanding of building operations or parking management
Customer service certification
Experience with document scanning and electronic filing
Location:
On-site –Muntinlupa, Philippines
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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