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Company Description Nelco Limited, part of the $180 billion Tata Group, is a leading communication solutions provider specializing in innovative satellite communication (Satcom) technologies. Founded in 1940, the company has a long legacy in electronics and is publicly listed on BSE and NSE, with The Tata Power Company Ltd. holding a majority stake. Nelco delivers VSAT services for business-critical applications across sectors such as banking, financial services, renewable energy, mining, offshore oil & gas, and rural education, including remote and challenging locations. The company is also a prominent In-Flight and Maritime Communication (IFMC) provider, serving Aero IFC and maritime communication needs in India. In addition, Nelco offers turnkey satellite communication solutions, including dedicated and private networks for large organizations, particularly in the government and public sector space.
Role Description This is a full-time, on-site Technical Support Engineer role based in Navi Mumbai, focused on vessel IT, network, VSAT, and emerging satellite services such as OneWeb and Starlink. The Technical Support Engineer will provide end-to-end technical support for maritime and vessel communication systems, including installation assistance, configuration, monitoring, and maintenance of network and Satcom equipment. Daily responsibilities include diagnosing and troubleshooting hardware, software, and connectivity issues, coordinating with field teams and OEMs, and ensuring minimal downtime for vessel communication services. The role involves responding to customer support requests, managing incident tickets, documenting solutions, and escalating complex issues when needed. The engineer will also contribute to service quality improvement by analyzing recurring problems, updating knowledge bases, and supporting internal training and process enhancements.
Qualifications
Strong technical support and troubleshooting skills, particularly in IT networks, VSAT, and satellite communication systems.
Solid analytical skills to investigate incidents, interpret logs, and identify root causes for complex connectivity and performance issues.
Customer support and customer service skills to manage inquiries, communicate clearly with vessel crews and operations teams, and maintain professional relationships.
Hands-on experience with network devices (routers, switches, firewalls), IP networking, and basic Linux/Windows server administration is beneficial.
Understanding of maritime communication environments, IFMC solutions, or exposure to OneWeb, Starlink, or similar Satcom platforms is an advantage.
Bachelor’s degree or diploma in Engineering, Information Technology, Electronics, Telecommunications, or a related field preferred.
Ability to work on-site in Navi Mumbai, coordinate with cross-functional teams, and manage priorities in a fast-paced support environment.
Strong written and verbal communication skills and willingness to work in rotational shifts or extended hours as required by vessel operations.
Work arrangement
No
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