IV Infusion Therapy - SME - & Medical Device Technical Service Engineer

Job Description Summary
Who We Are & What We Do
We are a global life sciences solutions provider, delivering agile clinical trial and diagnostic services that help our customers navigate the complexities of life‑changing innovation.
With over 40 years of experience in custom kitting and clinical trial support, our Clinical Services team combines deep technical and regulatory expertise with a strong track record of delivering high‑quality products and tailored solutions that our customers trust.
Based in Chorley, our Equipment & Ancillaries team provides a truly global service, sourcing and supplying medical and laboratory equipment to meet the unique needs of each study. From single-site trials to complex, multi-country programmes, we ensure our customers have the right equipment, in the right place, at the right time, enabling them to focus on delivering successful clinical outcomes, wherever their trials take place.
How will you make an impact & Requirement
Role Mission
This is a Temporary Position 9-12months fixed term contract.
As an SME Infusion Therapy Service Engineer (IV Infusion Therapy), you will serve as the technical expert for IV infusion systems and medical devices within our In-House Engineering (IHE) function. You will ensure the reliability, performance, and compliance of critical clinical trial equipment through expert calibration, maintenance, troubleshooting, and repair activities.
Working closely with internal teams, customers, and manufacturers, you will help maintain the highest standards of patient safety, data integrity, and operational excellence while supporting global clinical studies.
Key Responsibilities
Act as the Subject Matter Expert (SME) for IV infusion pumps, including volumetric and syringe infusion systems.
Perform planned and corrective maintenance, calibration, troubleshooting, and repair of infusion pumps and other medical devices.
Conduct flow rate verification, occlusion pressure testing, alarm validation, electrical safety testing, battery testing, firmware updates, and configuration checks.
Provide technical support and resolve complex customer and operational issues relating to medical devices and infusion therapy equipment.
Ensure all calibration, servicing, and repair activities are completed in accordance with SOPs, GCP requirements, IEC 60601, ISO 9001, and ISO 17025 standards.
Maintain accurate service records, calibration certificates, equipment histories, and ERP documentation to ensure full compliance and audit readiness.
Liaise with OEMs and manufacturers to support advanced troubleshooting, product evaluations, and equipment upgrades.
Support inventory management activities, including spare parts, test equipment, calibration standards, and workshop materials.
Collaborate with Quality Assurance, Logistics, Warehouse, Customer Service, and other operational teams to support service delivery and customer satisfaction.
Participate in audits, inspections, equipment recalls, and quality improvement initiatives.
Assist with product lifecycle management activities, including evaluation and implementation of new technologies and solutions.
Support business performance by contributing to OTIF (On-Time In-Full) delivery targets and engineering service KPIs.
What We’re Looking For
We're looking for an experienced and hands-on medical device engineer with strong expertise in IV infusion therapy systems and a passion for delivering high-quality technical services. You will be comfortable operating in a regulated environment, solving complex technical challenges, and acting as a trusted technical advisor to colleagues and customers. This role is ideal for someone who combines technical excellence with a strong commitment to quality, compliance, and continuous learning.
Essential skills and experience:
Proven experience servicing, calibrating, maintaining, and repairing IV infusion pumps and medical devices.
OEM certification(s) relating to infusion pumps or equivalent specialist expertise.
Experience performing flow rate verification, occlusion testing, alarm validation, and electrical safety testing in accordance with IEC 60601 and ISO standards.
Strong understanding of medical device servicing, preventative maintenance, and component-level fault diagnosis where applicable.
Experience working within regulated environments and quality systems, including GCP, ISO 9001, ISO 13485, and ISO 17025 principles.
Strong electrical, electronic, and mechanical engineering knowledge.
Proficiency in the use of calibration equipment, diagnostic tools, and technical test equipment.
Experience maintaining accurate documentation, calibration certificates, service records, and ERP system data.
Strong analytical and problem-solving skills with the ability to troubleshoot complex equipment issues independently.
Experience working with a broad range of infusion devices and medical equipment.
Excellent communication, customer service, and stakeholder management skills.
Ability to manage workload effectively, prioritise multiple tasks, and work independently.
Health, Safety & Environment (HSE) awareness and training.
Willingness to undertake ongoing professional development and manufacturer training.
Physical capability to work in a workshop environment, including lifting and moving equipment weighing up to 25 kg.
Desirable (but not essential):
Experience supporting additional medical devices such as ECG systems, spirometry equipment, blood pressure monitors, and point-of-care testing devices.
Familiarity with calibration software, asset management systems, and digital documentation tools.
Experience working in clinical trials, life sciences, or other GxP-regulated environments.
Advanced fault-finding and diagnostic capability across a wider range of biomedical equipment.
Understanding of clinical risk management and patient safety principles.
Experience interpreting technical schematics, wiring diagrams, and manufacturer documentation.
Experience supporting audits and regulatory inspections.
Previous experience mentoring, training, or supporting the development of other engineers.
Knowledge of Microsoft Office 365 and ERP-based service management systems.
Experience working within an engineering workshop or technical service centre environment.
What We Offer
At Resonant, we’re more than a leading life sciences company, we’re a global team united by a shared purpose: the uncompromising pursuit of quality to help our customers move science forward.
When you join us, you become part of a growing global community of more than 8