Finastra Trade Innovation Technical Support Consultant

Working model: Remote from Egypt.
Employment: official full-time employment through a Luxoft Legal Entity.
Why Luxoft?
We offer a comprehensive benefits package to support your health, wellbeing, and financial security:
Comprehensive MetLife health insurance from day one (including dependents, maternity, dental & optical).
Paid annual leave: 21–30 working days (based on tenure/age).
Sick leave: 10 days per year.
16 public holidays annually.
Reduced working hours during Ramadan.
About the project:
We are hiring a Sr. Technical Support Consultant – Trade Innovation who will provide support for Monitoring, batch and interface support, technical troubleshooting, deployments.
Responsibilities:
- Technical support professional acts as the highest internal escalation level, solving the most complex, deep-rooted, and specialized technical problems that tiers 1 and 2 cannot fix.
Advanced Troubleshooting: Analyze complex software bugs, network failures, and core infrastructure issues using deep system logs, debug data, and code-level analysis.
Work directly with product developers, software engineers, and systems architects to report bugs, test patches, and deploy hotfixes.
Testing and delivery:
• Prepare test scenarios covering full transaction lifecycles (issue, amend, documents presentation, discrepancy, payment, settlement, expiry).
• Support SIT, coordinate UAT with operations users, and triage defects with the development and Finastra teams.
• Contribute to version upgrades, regression testing and production support on complex functional issues.
Skills:
• 7-10 years of total IT experience
• Deep Expertise in Finastra Trade Innovation and Trade Finance Operations, deep Trade Innovation functional knowledge.
Finastra Trade Innovation:
• At least 3 years of hands-on experience with Finastra Trade Innovation (TI Plus, TI Plus2 or Fusion Trade Innovation), ideally across two or more implementations or upgrades.
• Working knowledge of TI modules: Import and Export LCs, Standby LCs, guarantees (issued and received), Import and Export Collections, Shipping Guarantees, Trade Loans/Financing and Bills discounting.
• Trade finance domain:
• Strong grasp of the full lifecycle of documentary credits, guarantees, collections and trade financing products.
• Working knowledge of ICC rules: UCP 600, ISBP 821, URDG 758, ISP98, URC 522, URR 725, eUCP and Incoterms 2020.
• SWIFT Category 4 and 7 messages and MT798; awareness of trade digitisation (MLETR, electronic bills of lading).
• Knowledge of supply chain finance (payables, receivables, invoice financing) is an advantage.
• Technical Support Specialist ensure Monitoring, batch and interface support, technical troubleshooting, deployments.
Languages:
English: B2 Upper-Intermediate
Luxoft is committed to fostering a diverse and inclusive workplace.
We show fairness to all throughout our talent acquisition and management process.

Work arrangement
Yes