Webshop Support Specialist with German

Founded in 1953, Jungheinrich ranks among the leading solutions providers for the intralogistics sector, with revenue of over €4 billion and more than employees worldwide. Our goal is to be the No. 1 choice in intralogistics worldwide. The Group strategy is driven towards growing profitably and creating value sustainably.
As part of this strategy, a unique Global Business Services Center has been established in Brasov, in 2022, working together with all Jungheinrich entities worldwide, providing support in their day-to-day operations.
We are a young organization, in full grow, and we are proud to say that we already proved our capabilities – all our internal customers are very satisfied with the way we work, and our people created strong relationship that makes the team function at its best.
Responsibilities:
Ensure the stable operation of our Shopware B2B eCommerce platform and related third-party systems (e.g., OCI punchout and other B2B features)
Analyze and resolve incidents and service requests across the entire system landscape
Coordinate external service providers and collaborate closely with internal stakeholders and international teams
Monitor key backend processes and data flows (e.g., orders, product master data, interfaces)
Create and maintain documentation and runbooks to support sustainable issue resolution and self-service
Use AI tools and automation to improve support efficiency
Identify recurring issues and actively contribute to the continuous improvement of platforms and processes
Your Profile:
Degree or vocational training in IT, eCommerce, or a related field
Experience in IT support, application management, or eCommerce environments, ideally with Shopware
Basic understanding of system landscapes and data flows
Experience with ticketing systems and agile methodologies (e.g., Jira, Kanban, Scrum)
Good German and English skills (minimum B1 level)
Strong analytical thinking and a structured way of working
Hands-on mentality with a focus on sustainable problem-solving
Strong communication skills and a service-oriented mindset
What we offer
A great team, supporting newcomers to adapt fast and to achieve professional excellence very quickly
Excellent working set-up, with flexible schedule and hybrid program, allowing you to maintain a balanced life-work style.
Professional development opportunities through quality training, constant guidance, and support
An attractive compensation package adapted to the market conditions.
Friendly and cozy work environment.

Work arrangement
Yes