Order Management specialist

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Position
Excellence in managing customers' orders end-to-end process and providing a high level of service
Key Responsibilities:
End-to-end ownership of the Order-to-Invoice process, from initial order intake to fulfillment and billing
Optimize the lead time between customer’s orders and deliveries, informing customers and tracking status of open orders as well as open items from past orders.
Represent the company in front of customers
coordinate with other departments to ensure an efficient ordering and supply process.
Be Responsible for logistic claims handling as a first point of contact.
Propose actions in order to improve customer satisfaction.
Communicate and coordinate with the warehouse in regards of orders and deliveries.
Support specific invoice processes for end customers in coordination with Finance
Who you are:
Bachelor’s degree required
3-5 years of previous experience in ordering and delivery management or customer relations.
Experience in the Israel Diagnostics / Medical Devices / Pharma Markets is a plus
Proficiency with ERP systems (SAP – an advantage) and good skills in Microsoft Office
Customer Oriented
Collaborative, demonstrates sense of urgency and collective ownership
Strong communication and interpersonal skills, Ability to work with different stakeholders, Agile mindset
High level fluency in Hebrew and English
Who we are
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.