Team Member

Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Global Business Services
Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.
Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.
In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.
Process Overview*
Global Wholesale Banking Operations comprises operations for Commercial and Corporate banking clients. These operations support the business across US, Asia Pacific, & EMEA regions. Asia Client Service process will be responsible for providing an email resolution for all E-mail channel inquiries servicing internal and external clients in the Asia Pacific region. The process is looking at supporting clients from different time zones which comprises of Australia, Singapore, Hong Kong, Thailand, Philippines, Japan, and Indonesia & Malaysia FI operational hours and will act as a support site to the regional servicing centre based in respective countries mentioned above. The clients would send their requests to the existing Corporate/FI workbasket mailbox. This would be managed by BACI associate, who would then assign the requests to either Operations Team or Onshore Service associates as per procedures. The team would then action the request and revert to the client. The Service Request is notated in detail and is closed.
Job Description*
Handles client’s account/payment related queries for Corporate and Financial Institution. Queries are initiated by Internal and External clients, the scope of which is defined by the In-Country Team. The servicing team would liaison with BAML bank branches / third party bank branches to obtain FATCA related missing information on various documents.
Responsibilities*
 Serving as Middle office and handle client’s day to day queries.
 Responsible to handle payments/check cases
 Need to meet all the applicable KPI’s for the business.
 Effective Analytical skills are required to ensure that correct action is taken on each transaction
 Interact with LOB partners for a quick resolution of issues.
 Be a key contributor to business initiatives that require subject matter expertise.
Requirements*
Education*
Certifications If Any
Graduate (Any stream)
Banking Certifications
Experience Range*
1-3 Years
Foundational skills*
Excellent Oral & written communication skills together with Banking Knowledge
Desired skills
Client Servicing experience in banking
Work Timings*
3 AM IST-4:30 PM IST
Job Location*
Gurugram