Online Fashion Assistant - FTC

Superbalist.com, a online fashion destination in South Africa, is looking for a highly talented Online Fashion Assistant to join our team in Cape Town over the Festive Season.
(The festive period in eCommerce refers to a specific time of the year, typically spanning from late September through early January, during which there is a significant increase in shopping activities. During this time we hire temporary online fashion assistants to support the increased workload).
At Superbalist.com, we’re obsessed with our high-performance. We think big, move fast, take ownership, and are used to winning. Our dedicated customer service team is at the heart of our success, setting industry standards by enchanting customers with exceptional, personalized concierge services across various platforms. As ambassadors of our brand, they embody professionalism and friendliness, ensuring every interaction contributes to a world-class brand experience that makes our customers return time and again.
We’re looking for people who:
are decisive
are continuously learning & improving
think big
are proactive
obsess about the customer and the customer experience
are accountable
collaborate
are trustworthy, approachable and open minded
simplify processes and solve complexity
diverse and inclusive
This position reports to the Customer Service Team Leader
Your Responsibilities will include:
Provide exceptional customer service by promptly and professionally addressing inquiries through phone, email, live chat, or support software
Resolve customer issues and fulfill queries beyond their expectations
Efficiently process exchanges and returns, ensuring timely operations
Maintain professionalism and manage customer expectations with courtesy
Collect customer information thoroughly and efficiently, fulfill needs, educate to prevent future issues, and document interactions meticulously
Collaborate with the team to reduce the response time for customer queries
Desired Attributes:
Excellent command of English, both verbal and written
Proficient in typing, phone handling, and computer navigation
Logical problem-solving approach and capacity to make sound judgments
High accountability, integrity, and ownership of responsibilities
Team-oriented with a keen awareness of your impact on others
Ability to thrive in a fast-paced and high-pressure environment, delivering high-quality results quickly
Competitive spirit with a strong drive for innovation and achievement
Tech-savvy with outstanding computer skills
Inquisitive and eager to learn, constantly challenging the status quo
Deep commitment to customer service excellence
Emotional resilience, comfortable with ambiguity and adaptable to change
Qualifications & Experience:
National Senior Certificate
Minimum of 6 -12 months customer service experience is preferred
Willingness to work a flexible schedule and occasional overtime when needed
If that sounds exciting to you, then you may be right for Superbalist, and ready to help us build SA’s biggest and best fashion retailer.
Superbalist is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference.