IT Officer / Digital Services Officer / Information Systems Officer

Role Description
The IT Officer / Digital Services Officer / Information Systems Officer is responsible for supporting information technology operations, coordinating digital services, and maintaining information systems to ensure reliable technical performance and efficient business processes. This role combines technical support, system administration, digital platform coordination, data management, and information security support to enhance productivity and ensure that technology resources meet organizational requirements.
IT support responsibilities include responding to technical inquiries, troubleshooting hardware and software issues, assisting users with system access, and coordinating the resolution of technical problems. The officer supports the installation, configuration, maintenance, and updating of computers, applications, peripherals, and other IT equipment. Duties also include managing service requests, maintaining technical documentation, coordinating software updates, monitoring equipment inventories, and ensuring that technical issues are recorded and addressed appropriately. The role helps minimize service disruptions and maintain reliable daily IT operations.
Digital services responsibilities involve supporting the maintenance and improvement of digital platforms, online services, and electronic workflows. The officer assists with reviewing user requirements, coordinating digital service requests, testing system functions, and supporting the implementation of new technologies. Additional duties include updating digital resources, maintaining online information, documenting service procedures, monitoring platform performance, and coordinating with technical teams or external service providers. The role also identifies opportunities to improve efficiency through digital tools, automation, and enhanced collaboration systems.
Information systems responsibilities include maintaining system records, supporting database operations, monitoring information accuracy, and coordinating access to organizational applications. The officer assists with user account administration, permission reviews, routine system checks, backup coordination, and system documentation. Duties may also include supporting data migration, documenting system changes, monitoring application performance, and helping resolve information system issues. The officer follows established security procedures, supports access controls, protects confidential information, and reports potential technical or security concerns through appropriate channels.
The position works closely with employees, department managers, IT specialists, software providers, and other stakeholders to maintain effective technology services and support business continuity. The officer prepares technical reports, updates service records, tracks unresolved issues, and communicates system updates to relevant users. Additional responsibilities include supporting technology improvements, maintaining accurate IT inventories, and ensuring compliance with internal procedures. Through responsive technical support, effective digital service coordination, and reliable information system administration, the role contributes to operational efficiency, data integrity, and secure technology usage.
Qualifications
Diploma or degree in Information Technology, Computer Science, Information Systems, Digital Technology, or a related field.
Understanding of computer hardware, software applications, operating systems, networking fundamentals, and IT support procedures.
Ability to troubleshoot common technical issues and coordinate the resolution of system or application problems.
Knowledge of user account administration, access permissions, data management, and information system maintenance.
Familiarity with productivity software, ticketing systems, databases, collaboration platforms, and IT service management tools.
Understanding of digital workflow management, online service platforms, system testing, and technology implementation processes.
Basic knowledge of cybersecurity principles, data protection, backup procedures, and information security controls.
Strong analytical and problem-solving skills, including the ability to investigate technical issues systematically.
Excellent written and verbal communication skills, with the ability to explain technical information clearly to non-technical users.
Strong organizational and time-management abilities when managing technical requests and competing priorities.
Attention to detail when maintaining system records, documenting technical changes, and managing user access.
Ability to prepare technical documentation, user instructions, service reports, and operational summaries.
Strong interpersonal skills and the ability to collaborate with technical teams, business departments, and external service providers.
Commitment to confidentiality, responsible technology use, and compliance with established IT policies.
Willingness to learn new technologies, adapt to changing system requirements, and support continuous improvement in digital services.

Work arrangement
Yes