National Support and Referral Line Coordinator - 9 Month Fixed Term Contract

Contract: 9 Month Fixed Term Contract
Location: Remote
Working Hours: 35 Hours per week 5 over 7 days.
Salary: €37,000
This is a wonderful and exciting opportunity to join one of the most important charities in Ireland in a period when the need for our services has never been greater.
The successful candidate, upon commencing employment, will undergo a comprehensive induction and training programme to ensure readiness for the role's responsibilities and will have the opportunity to make a positive impact on the lives of numerous older people in Ireland.
The Support and Referral Line Coordinator will manage and support ALONE National Support and Referral Line Volunteers and form part of the overall Support Services team.
Responsibilities
Support Coordination
Manage and support ALONE National Support and Referral Line Volunteers
Complete and manage the weekly/ monthly Volunteer roster
Generate weekly and monthly reports for both internal and external purposes
Maintain policies and procedures and ensure that they are up to date and relevant
Recruitment and retention of volunteers for National Support and Referral Line
Training and supervision of Volunteers for National Support and Referral Line
Ensure all check in calls for older people who receive the visitation and befriending service are made by NSRL volunteers and logged and escalated as appropriate.
Manage the queue of escalations from ALONE volunteers through the BFriend app and Triage requests, closing off on brief interventions and passing on tasks to ALONE Support Coordinator’s and Volunteer Support Officers
In conjunction with Service Coordinators from Regional Health Areas, carry out assessments related to Winter concerns with older people to ensure that all aspects of the older person’s needs are identified, supported and resolved and that any risks are mitigated.
When the Older People are hard to reach, connect them with Support Coordinators and Volunteers from other Regional Health Areas making sure they can access supports in a timely manner.
Advocate for the needs of Older People across a range of health, social care, and welfare services.
Help meet the targets and goals of the Winter strategy response.
You may be required to undertake additional duties or tasks as required
Essential skills & experience
The successful candidate will be able to demonstrate:
A minimum of two years’ experience in a similar Coordinator role in a fast-paced environment.
Proficiency in other Microsoft Office applications (Word, PowerPoint, Outlook). A knowledge of Salesforce would be an advantage
Ability to maintain the highest levels of confidentiality at all times
Ability to multi-task and make decisions quickly
An ability to be adaptable and a critical thinker in relation to retention of volunteers
Excellent interpersonal skills with the ability to work independently and as part of a team
Excellent written and verbal communication skills
An ability to debrief, coach & interact with Volunteers during and after shifts (and/or in relation to managing challenging calls)
Knowledge of risk management
A background in older people-related fields is not required. The key factor is a strong alignment with ALONE's mission and the ability to efficiently coordinate services and address challenges faced by older people.
Extra Benefits
Salary €37,000 per year
35 Hour week (core hours 9-5) – Full-time employees can enjoy a 35-hour working week.
Annual Salary Reviews
Time Off in Lieu
Mileage Policy in place for applicable roles
Death in Service - after 6 months’ probation successfully completed.
Travel Saver Schemes
Sick Pay Scheme - after 6 months’ probation successfully completed.
Bike to Work Scheme
HSF Partnership
Comprehensive Training & Development
Bespoke Induction Programmes
Progression Opportunities
Further Education Opportunities
Employee Assistance Programme - ALONE provides a 24hour support programme for all our Employee’s.
GP telephone Advice
Virtual Doctor
Private Prescription Service
6 structured Counselling/ Emotional Wellbeing Service
Legal Helpline
The closing date for applications is Monday November 2nd.
ALONE is an equal opportunities employer.
#SM

Employment type
Fixed Term 37

Work arrangement
Yes