Customer Service Coordinator

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.
The new joiner will support the Customer Service team of the Leather Hub of Scandicci managing post-sales activities in collaboration with maisons’ stores. S/he will map and improve all the processes being in a constant communication with the logistics and supply chain departments of the maisons for ensuring a high level of customer satisfaction.
HOW WILL YOU MAKE AN IMPACT?
Specifically, you will be in charge of the following activities:
Managing customer requests through SAP Portal.
Monitoring requests and resolving customer concerns promptly.
Coordinating with internal teams (technicians, R&D, logistics) to ensure timely responses.
Managing documentation and reports related to after-sales activities.
Managing spare parts flow: initial definition, master data creation and online catalogue maintenance.
Supporting the development of tailored solutions based on customer needs.
Review the internal processes applying the continuous improvement approach.
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
Degree in Economics, Management Engineering, or related fields.
Previous experience in buying/logistic/e-commerce management/planning activities.
Fluency in English (B2+); knowledge of other languages will be considered a plus.
Excellent communication and interpersonal skills.
Problem-solving mindset and attention to detail.
Strong organizational skills and ability to manage different tasks.
Good knowledge of Microsoft Excel and ERP tools (SAP or similar).
YOUR JOURNEY WITH US
You will be involved in the following interviews process:
1) Interview with Talent Acquisition Team
2) Interview with Hiring Manager
3) Interview with Function Director and HR Manager
WHAT WE OFFER
CCNL per gli addetti alle industrie manifatturiere delle pelli e succedanei
Livello Impiegato
Contratto a tempo indeterminato
Full time
Salary range: 30.000€ - 35.000€
Learning & Development Opportunities
Welfare Policy
Ticket Restaurant
Bonus (if applicable)
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